The site is Broken!

This topic contains 11 replies, has 2 voices, and was last updated by  Jean-Pascal 5 months, 1 week ago.

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #6996

    Antonio
    Participant
    • 6 Posts
    @lobbit

    If I log in I see the site in a way, if users not logged in see it all broken with incorrect formatting. Also you can’t upload profile photos. How can I solve this very serious problem?

    #7000

    Jean-Pascal
    Participant
    • 228 Posts
    @themopteryx

    Hi @lobbit,

    Could you please create a new website user for us? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Cheers,

    #7006

    Antonio
    Participant
    • 6 Posts
    @lobbit
    This reply has been marked as private.
    #7007

    Antonio
    Participant
    • 6 Posts
    @lobbit
    This reply has been marked as private.
    #7009

    Jean-Pascal
    Participant
    • 228 Posts
    @themopteryx

    Hi @lobbit,

    Thank you for bringing this to our attention. We will investigate further to find from where this issue is coming from.
    Apparently there would be a conflict between our theme and the “community events” plugin.

    Could you please create a new FTP user for us? So we can make real tests and if necessary make some hotfixes.
    You can post credentials in your next reply and mark it as private to keep this between us.

    Regards,

    #7010

    Antonio
    Participant
    • 6 Posts
    @lobbit
    This reply has been marked as private.
    #7011

    Antonio
    Participant
    • 6 Posts
    @lobbit
    This reply has been marked as private.
    #7012

    Jean-Pascal
    Participant
    • 228 Posts
    @themopteryx

    Hi Antonio,

    Everything seems ok with your credentials.
    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    #7013

    Antonio
    Participant
    • 6 Posts
    @lobbit

    Thank you very much!

    #7020

    Jean-Pascal
    Participant
    • 228 Posts
    @themopteryx

    Hi Antonio,

    It is very difficult for us to provide the best support possible and to keep track of issues and their resolution if you have so many questions in the same topic. Moreover, it’s easier for us to share the resolution for a single issue with other members of our community facing the same problem.

    So, we will answer all these questions in this topic. In the future, can you please split your requests into different topic?
    By doing this, you will be making a great contribution to this forum, and we thank you very much for that! 😃

    1) The last update of the plugin “Community Events” caused a bad display of WooCommerce pages (shopping cart, checkout, etc.). By changing our style, we managed to fix that. We have added several patches in your version of the theme (child and parent theme) and in your WP Customizer. The next version of Gwangi will include these fixes, so you can remove them after the next update. For patches made directly in the themes, you don’t have to do anything.

    2) Jetpack lazy loading feature is sadly not compatible with BuddyPress (it break avatar cropping feature). This has nothing to do with our theme and the best solution is not to activate this option. On your staging the avatar upload seems to work pretty well.

    3) To create a “widgetized” landing page, the page must have the “Homepage template: Minimal” Template (Page attribute). The widgets were also outside the sidebar area (Chi Siamo) so we moved these widgets to this area.
    Note that to get the list of members on this page, we added two new plugins : Author list avatars and Grimlock for Author avatars (source of the documentation : https://doc.themosaurus.com/adding-the-meet-our-active-members-widget/).

    4) Can you create a new ticket with issues related to Edge browser and if possible provide us some screenshots? It will be easier to have a ticket dedicated to this issue. Thank you very much.

    Best regards,

    #7025

    Antonio
    Participant
    • 6 Posts
    @lobbit

    Wow congratulations. I have checked and re-processed everything. I had read that there could be a problem with community tickets. Thank you very much. I will open another ticket for the IE issue. Have a nice weekend

    #7044

    Jean-Pascal
    Participant
    • 228 Posts
    @themopteryx

    You’re welcome Antonio 🙂

    Best regards,

Viewing 12 posts - 1 through 12 (of 12 total)

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