the youzer plugin

This topic contains 5 replies, has 2 voices, and was last updated by  Olivier Cardoen 2 months, 3 weeks ago.

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #6616

    DEMENTE
    Participant
    • 142 Posts
    @chilepower

    ok, I understand and I will not insist on the refund I understand that they will not give it to me but at least you can resolve the compatibility with the youzer plugin because in the update it says that the theme is compatible with the youzer plugin, but I installed the youzer plugin and the truth is that the list of members can not be seen as youzer and also missing icons and I have also translated the plugin youzer but it is not translated into Spanish on the website apparently not compatible yet

    #6626

    Olivier Cardoen
    Participant
    • 281 Posts
    @themosaurusrex

    Hi @chilepower,

    1) Clearly, your Youzer plugin is not properly set, as your registration form is displayed in Arabic. Unfortunately, support for translating Youzer is not part of the support we can provide. This plugin is not packaged with our theme and is not mandatory for it to work.

    2) Could you please create a new website user for us? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, please share the URL for the page on which the icons are missing. We’ll investigate further to find why it’s not displaying well.

    Cheers,

    #6636

    DEMENTE
    Participant
    • 142 Posts
    @chilepower
    This reply has been marked as private.
    #6641

    Olivier Cardoen
    Participant
    • 281 Posts
    @themosaurusrex

    Hi @chilepower,

    The icon issue will be fixed in a coming release.

    However, please note that you’ll be facing issues if you run both BP Profile Search and Youzer. According to the Youzer authors, these plugins are NOT COMPATIBLE.

    So, we recommend against using Youzer AND BP Profile Search.

    Best,

    #6654

    DEMENTE
    Participant
    • 142 Posts
    @chilepower

    then the solution is not to use the search plugin for bp?

    and what happened with the translation into Spanish

    #6659

    Olivier Cardoen
    Participant
    • 281 Posts
    @themosaurusrex

    Hi @chilepower,

    Yes, you need to choose to use either BP Profile Search OR Youzer, NOT BOTH.

    Unfortunately, we have no idea of what happen with the Spanish translation for Youzer. We won’t investigate this issue further as fixing issue with third party plugins is outside the scope of the support that we can provide for our product.

    We remain available for all questions related with our theme.

    Best,

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

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