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them customiser is empty

This topic is resolved
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • mohamed
    Participant
    • 1 Topics
    • 3 Posts
    @simokhounti

    i just installed the theme for the first time and this is what happening
    – when installing for the first time it give me that error (see the image)
    – when trying to use customizer its just empty.
    – picture 3 is my config

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6221 Posts
    @themodactyl

    Hi Mohammed,

    Thank you for bringing this issue to our attention.

    These messages are PHP warnings, not errors. Unlike errors, warnings won’t break your website. They’re just messages aimed at developers to improve their code. By default, WordPress displays the warnings in the header, which prevent our setup wizard from launching successfully.

    In most case, hiding these messages will solve this issue. I suggest that you activate error logging on your website. Please keep WP_DEBUG to true and just paste the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings 
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    More on this in the following topic: https://codex.wordpress.org/Debugging_in_WordPress

    You will still be able to consult the warnings and errors triggered by your website but these won’t appear on your pages anymore.

    Regards,

    mohamed
    Participant
    • 1 Topics
    • 3 Posts
    @simokhounti

    it’s an error not a warning because it’s stopping customiser from working. After testing I found out that the problem comes from Kirki Customizer Framework plugin
    when a deactivate it customizer works fine. any idea why ?

    mohamed
    Participant
    • 1 Topics
    • 3 Posts
    @simokhounti

    Kirki Customizer Framework plugin is essential for the theme to work soo what should i do ?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6221 Posts
    @themodactyl

    Hi Mohamed,

    Indeed, Kirki is required for our theme to be fully customizable. Can you confirm me you activated the logs ?

    Best,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 5 posts - 1 through 5 (of 5 total)

The topic ‘them customiser is empty’ is closed to new replies.

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