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Theme Customizer not loading

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Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
  • Lorin Blochinger
    • 1 Topics
    • 2 Posts

    Hi there,

    I just installed the theme on my WordPress web server (PHP v.8.0). When I want to customize the theme, the view on the side doesn’t load! The title of the website is: Customizer: Loading…

    Can you help me with this problem?

    Thanks very much.

    Lorin Blochinger
    • 1 Topics
    • 2 Posts

    I have downgraded PHP to 7.4 now. it works now

    Thanks anyway

    Themosaurus Support
    • 0 Topics
    • 4913 Posts

    Hi Lorin,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    It’s strange you get this issue when updating to php 8. 🤔 To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    // Disable display of errors and warnings 
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    More on this in the following topic: Debugging in WordPress.

    Once this snippet has been added, could you please update your web server to php 8 and try again? This will not solve the issue. However this time, thanks to the code snippet that you should have added to your wp-config.php file, we will be able to read the error.

    Then, could you share the content of your debug.log file with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us. After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server. If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.

    Thank you.

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 3 posts - 1 through 3 (of 3 total)

The topic ‘Theme Customizer not loading’ is closed to new replies.

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