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Theme Not Applied For Articles In Knowledgebase

Find Answers and Get Support Forums Cera – Intranet & Community Theme Theme Customizer Theme Not Applied For Articles In Knowledgebase

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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • Jay
    Participant
    • 1 Topics
    • 2 Posts
    @jonesc22

    Hi

    When launching the FAQ page, it loads with the correct theme colors.

    When I actually click into an article it shows the default stock theme.

    Is there something I have missed?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5310 Posts
    @themodactyl

    Hi Jay,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    Could you provide us with screenshots of your website please? Please don’t hesitate to comment or highlight your screenshots to help us better understand your issue.

    Thank you.

    Jay
    Participant
    • 1 Topics
    • 2 Posts
    @jonesc22

    Here is what it looks like when viewing an article in Knowledgebase.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5310 Posts
    @themodactyl

    Hi Jay,

    Thank you for reporting this to our attention.

    Knowledge Base for Documents and FAQs plugin manages his own colors through his own customizer. To edit this, please go to Knowledge Base > Get Started > Customize KB Article Page. Please find the attached screenshots.

    Be sure this issue in our theme will be fixed in the next update. We’ll be back to you as soon as the update is available.

    Thank you for your patience.

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5310 Posts
    @themodactyl

    Hi Jay,

    We have just released a new update of Grimlock for Knowledge Base. Updating this plugin to the latest version should fix this issue.

    After the update, the problem should now be fixed. However, you might still be seeing the issue because your browser cache is showing you an older version of the page (browsers do that to load pages faster). To see that the issue is resolved you will need to empty your browser cache and reload the page. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    Kindest regards,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 5 posts - 1 through 5 (of 5 total)

The topic ‘Theme Not Applied For Articles In Knowledgebase’ is closed to new replies.

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