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Theme Not Applied For Articles In Knowledgebase

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Theme Not Applied For Articles In Knowledgebase

Find Answers and Get Support › Forums › Cera – Intranet & Community Theme › Theme Customizer › Theme Not Applied For Articles In Knowledgebase

Waiting for Themosaurus team

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • Jay
    Participant
    • 1 Topics
    • 2 Posts
    @jonesc22

    Hi

    When launching the FAQ page, it loads with the correct theme colors.

    When I actually click into an article it shows the default stock theme.

    Is there something I have missed?

    June 20, 2022 at 19:50 #41238
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl

    Hi Jay,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    Could you provide us with screenshots of your website please? Please don’t hesitate to comment or highlight your screenshots to help us better understand your issue.

    Thank you.

    June 21, 2022 at 13:41 #41256
    Jay
    Participant
    • 1 Topics
    • 2 Posts
    @jonesc22

    Here is what it looks like when viewing an article in Knowledgebase.

    eg-2 eg-1
    June 23, 2022 at 13:28 #41288
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl

    Hi Jay,

    Thank you for reporting this to our attention.

    Knowledge Base for Documents and FAQs plugin manages his own colors through his own customizer. To edit this, please go to Knowledge Base > Get Started > Customize KB Article Page. Please find the attached screenshots.

    Be sure this issue in our theme will be fixed in the next update. We’ll be back to you as soon as the update is available.

    Thank you for your patience.

    Best,

    capture-decran-2022-06-24-a-09-33-35 Capture-décran-2022-06-24-à-09.33.35 capture-decran-2022-06-24-a-09-31-53 Capture-décran-2022-06-24-à-09.31.53
    June 24, 2022 at 09:40 #41299
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Viewing 4 posts - 1 through 4 (of 4 total)

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