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Theme setup does not work

This topic is resolved
Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • Valentina
    Participant
    • 1 Topics
    • 7 Posts
    @valentilla

    I’ve installed the theme as required in the guide. But clicking in theme setup for, like installing demo, this is what i see. It’s impossible to set up anything. I’ve installed hundreds of theme in wp, never happen this to me. Can someone please explain me what i have to do now?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6488 Posts
    @themodactyl

    Hi Valentina!

    Thank you for buying our theme. We hope it will meet all your expectations!

    Indeed, there is something going wrong, I never saw something like that. 😂

    Don’t worry, we’ll help you as best as we can to find out why this is happening. To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings 
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    More on this in the following topic: Debugging in WordPress.

    Thank you.

    Valentina
    Participant
    • 1 Topics
    • 7 Posts
    @valentilla

    I did it. Still does not work. Second screen is what I see when I click theme setup.
    Next step?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6488 Posts
    @themodactyl

    Hi Valentina,

    Thanks to the code snippet that you’ve recently added to your wp-config.php file, we should be able to read the error.

    Could you share the content of your debug.log file with us please? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us. After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product, a third party plugin or any type misconfiguration on your server.

    If we’re not able to help, we’ll recommend you to transfer the error logs to the plugin author or to your server hosting support.

    Thank you.

    Valentina
    Participant
    • 1 Topics
    • 7 Posts
    @valentilla
    This reply has been marked as private.
    Valentina
    Participant
    • 1 Topics
    • 7 Posts
    @valentilla
    This reply has been marked as private.
    Valentina
    Participant
    • 1 Topics
    • 7 Posts
    @valentilla
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6488 Posts
    @themodactyl

    Hi, you can find the debug.log file by ftp in the wp-content folder. 🙂

    Tel me if you need more explanations.

    Best,

    Valentina
    Participant
    • 1 Topics
    • 7 Posts
    @valentilla
    This reply has been marked as private.
    Valentina
    Participant
    • 1 Topics
    • 7 Posts
    @valentilla
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6488 Posts
    @themodactyl

    Hi Valentina,

    Thank you for your feedback!

    It’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 11 posts - 1 through 11 (of 11 total)

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