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Too many errors

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • shekhar
    Participant
    • 4 Topics
    • 11 Posts
    @shekhar

    Hello,

    I am not able to find correct forum but here is the list of the big problems I am facing right now.

    1) Grimlock for Paid Memberships Pro :- Whenever I activate this plugin my website goes into indefinite loop and I am not able to access it from private window. Only currently logged in admin can access the website afterwards.

    2) Paid Membership pro, and knowledgepress :-

    This is how my knowledge press page looks : – https://portal.realestatephotographer.club/knowledge-base/

    and this is how my paid membership pro pages look :- https://portal.realestatephotographer.club/membership-account/membership-billing/
    https://portal.realestatephotographer.club/membership-account/membership-invoice/

    I want to make them look exactly like theme demo (all membership pages), can you tell me now can I do that.

    Thanks

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6690 Posts
    @themodactyl

    Hi Shekhar,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings 
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    More on this in the following topic: Debugging in WordPress.

    Thank you for bring this other issue about Knowledge Base plugin to our attention. We’re glad to answer any question related with the setup of our theme.

    However, it is very difficult for us to provide the best support possible and to keep track of issues and their resolution if so many questions are asked in the same topic.
    Moreover, it’s easier for us to share the resolution for a single issue with other members of our community facing the same problem.

    So, could you move your question into a different topic, please? One question = one topic.
    By doing this, you will be making a great contribution to this forum, and we thank you very much for that!

    Thank you.

    shekhar
    Participant
    • 4 Topics
    • 11 Posts
    @shekhar

    Thanks for response. Please see this issue for now at least as its not error, its missing styles issue.

    This is how my knowledge press page looks : – https://portal.realestatephotographer.club/knowledge-base/

    and this is how my paid membership pro pages look :- https://portal.realestatephotographer.club/membership-account/membership-billing/
    https://portal.realestatephotographer.club/membership-account/membership-invoice/

    I want to make them look exactly like theme demo (all membership pages), can you tell me now can I do that.

    They are not errors, so adding wp-config won’t work. The issue is with the layout, why they don’t look same as theme demos. Do I need to add extra css or styles.

    Thanks

    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 412 Posts
    @roboraptor

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/

    Kind regards,

    shekhar
    Participant
    • 4 Topics
    • 11 Posts
    @shekhar

    Also, please tell me if I can share with you my login details to take a look on issue further and how can I make sure my details remain private from other forum members.

    Thanks.

    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 412 Posts
    @roboraptor

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6690 Posts
    @themodactyl

    Hi Shekhar,

    Thank you for your feedback.

    It’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 7 posts - 1 through 7 (of 7 total)

The topic ‘Too many errors’ is closed to new replies.

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