- This topic has 11 replies, 2 voices, and was last updated 3 years, 6 months ago by
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Hi,
Please note that there is an issue with the tooltip that displays in the Messages section. It is not fully visible (see attached screenshot). We do not use BP Better Messages.
We are not sure if other tooltips are doing the same elsewhere. Can this be looked into, please? We also see this was mentioned here, but was not addressed – https://support.themosaurus.com/forums/topic/some-issue-with-background-content/
Thanks. 🙂
Hi Nifty,
Thank you for your precious feedback. 🙏🏼 There is definitely an issue in our theme which will be fixed in the next update.
We’ll be back to you as soon as the update is available.
Thank you for your patience.
Best,
Hi Manathan, 🙂
Thank you. We will look forward to the update.
Hi Nifty,
In order to allow us to make some tests, could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
This reply has been marked as private.
Thank you Nifty.
We’ll be back to you as soon as the update is available. 🙂
Best,
Hi Nifty,
We have just released a new update of Grimlock for BuddyPress. Updating this plugin to the latest version should fix this issue.
After the update, the problem should now be fixed. However, you might still be seeing the issue because your browser cache is showing you an older version of the page (browsers do that to load pages faster). To see that the issue is resolved you will need to empty your browser cache and reload the page. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
Kindest regards,
Hi Manathan,
Thanks for your reply. We’ve updated Grimlock for BuddyPress (and Gwangi) but the issue is still occurring; it looks the same as the screenshot sent attached to our first message. We’ve cleared the cache of our browser/site/server, and have used a private browser for testing.
Thanks.
Hi Nifty,
Thank you for your feedback.
We’re sorry to read that the recent update didn’t solve this issue. We’ll investigate to find out how solve this.
We’ll be back to you as soon as this issue will be solved.
Best,
Hi Nifty, 🙂
We have just released a new update of Grimlock for BuddyPress. Could you please update this plugin to the latest version and tell us if this release solved this issue?
After the update, please empty your browser cache and reload the page.
Best,
Hi Manathan,
The update appears to have fixed the option. 🙂
Thanks.
I’m glad to read all is working fine Nifty. 🙂
Cheers,
The topic ‘Tooltips issue’ is closed to new replies.
