Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Tooltips issue

This topic is resolved
Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • Nifty
    Participant
    • 29 Topics
    • 136 Posts
    @niftythree

    Hi,

    Please note that there is an issue with the tooltip that displays in the Messages section. It is not fully visible (see attached screenshot). We do not use BP Better Messages.

    We are not sure if other tooltips are doing the same elsewhere. Can this be looked into, please? We also see this was mentioned here, but was not addressed – https://support.themosaurus.com/forums/topic/some-issue-with-background-content/

    Thanks. 🙂

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    Hi Nifty,

    Thank you for your precious feedback. 🙏🏼 There is definitely an issue in our theme which will be fixed in the next update.

    We’ll be back to you as soon as the update is available.

    Thank you for your patience.

    Best,

    Nifty
    Participant
    • 29 Topics
    • 136 Posts
    @niftythree

    Hi Manathan, 🙂

    Thank you. We will look forward to the update.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    Hi Nifty,

    In order to allow us to make some tests, could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Nifty
    Participant
    • 29 Topics
    • 136 Posts
    @niftythree
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    Thank you Nifty.

    We’ll be back to you as soon as the update is available. 🙂

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    Hi Nifty,

    We have just released a new update of Grimlock for BuddyPress. Updating this plugin to the latest version should fix this issue.

    After the update, the problem should now be fixed. However, you might still be seeing the issue because your browser cache is showing you an older version of the page (browsers do that to load pages faster). To see that the issue is resolved you will need to empty your browser cache and reload the page. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    Kindest regards,

    Nifty
    Participant
    • 29 Topics
    • 136 Posts
    @niftythree

    Hi Manathan,

    Thanks for your reply. We’ve updated Grimlock for BuddyPress (and Gwangi) but the issue is still occurring; it looks the same as the screenshot sent attached to our first message. We’ve cleared the cache of our browser/site/server, and have used a private browser for testing.

    Thanks.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    Hi Nifty,

    Thank you for your feedback.

    We’re sorry to read that the recent update didn’t solve this issue. We’ll investigate to find out how solve this.

    We’ll be back to you as soon as this issue will be solved.

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    Hi Nifty, 🙂

    We have just released a new update of Grimlock for BuddyPress. Could you please update this plugin to the latest version and tell us if this release solved this issue?

    After the update, please empty your browser cache and reload the page.

    Best,

    Nifty
    Participant
    • 29 Topics
    • 136 Posts
    @niftythree

    Hi Manathan,

    The update appears to have fixed the option. 🙂

    Thanks.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    I’m glad to read all is working fine Nifty. 🙂

    Cheers,

Viewing 12 posts - 1 through 12 (of 12 total)

The topic ‘Tooltips issue’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.