Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Trying To Add Some Validation For Social Article Plugin Form?

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • Trendy Avinash
    Participant
    • 13 Topics
    • 30 Posts

    Trying To Add Some Validation For Social Article Plugin Form?

    This plugin is outdated and not supported in the WordPress community.

    Do you have any updates coming in?

    it has been login time since I see updates For my theme gorgo.?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2208 Posts

    Hi Trendy,

    Thank you for reaching out to us.

    It seems your notice has already been made in the support forum of this plugin:
    hasn’t been tested with the latest 3 major releases of WordPress

    Please note that this question is related with the customization of a third party plugin, not with the use of your theme. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide.

    To go further, we invite you to ask for more help from the plugin authors and post your request on their support forums:
    wordpress.org/support/plugin/social-articles/

    You’ll be please to know we’re currently working on the next update of Gorgo. 🙂
    Unfortunately, no release date can be disclosed at the moment as we have a lot to work on.

    We remain available for all support requests related with the use of your theme.

    Regards,

    Trendy Avinash
    Participant
    • 13 Topics
    • 30 Posts

    The social article plugin is a third-party plugin.

    but this is integrated in your theme.

    …When contacted social plugin, they are telling contact your theme developer who integrated
    …when contacted you….you are telling contact social article plugin.

    what is this throwing ball on one another?

    ….till now I saw almost all responses,is having solution contact third party..
    but third party did not integrated in your theme..
    you integrated in your theme,they why they will support.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2208 Posts

    Hi Trendy,

    Thank you for your feedback. I’m surprise to read that the Social Articles plugin authors redirected you to us.

    We remind you that a theme affects the presentation and visual style of your site, while plugins add all kinds of features and functionalities. In that case, the fact that users can publish posts is managed by Social Articles plugin. Please note that this plugin is not created by us. We integrated this plugin to our theme to make it fit to the general appearance by adding style with css. If you’re facing some style issues with any compatible plugin due to our theme, be sure we will fix it as soon as possible. However, we did not modify this feature/behaviour. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide, as we’re not responsible for the development of this plugin. When an issue concern a third party plugin, not with the use of your theme, it’s best if you report this issue to the plugin authors. In conclusion, we integrated this plugin to our theme to make it compatible with the style, but we do not support it.

    Please note that this plugin is free. It is developed and generously supported by its authors.

    As your request is related to the feature that Social Articles provide, there are two possibilities:

    • Contact the plugin authors to ask them to guide you to get what you’re trying to achieve.
    • Hire a freelancer to develop this feature for you. If you’re on a tight budget, we recommend you to require the services from Envato Studio freelancers (studio.envato.com/explore/websites-programming). This web platform gives you access to developers who have already experience with theme customizations, and for very competitive prices.

    Be sure we remain available for all support requests related with the use of your theme.

    We thank you for your understanding.

    Best,

    Trendy Avinash
    Participant
    • 13 Topics
    • 30 Posts

    I don’t want to discuss more and waste your time.

    I am asking, kindly consider your paid customer request…other telling the same answer for everything..

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2208 Posts

    Hi Trendy,

    I’m afraid your request requires custom development work. Moreover, the development for this feature can’t be done easily and I’m sure it will require hours of development. As you can understand, we can’t create a feature based on a plugin we did not created. As theme author, development of third party plugins isn’t part of the support we will provide.

    I highly suggest you to watch the Envato videos on this subject to better understand the Envato policy: Item Support: Explainer Video

    As stated by ThemeForest support policy, all the items you buy are quality checked by Envato. Any future update made available by the author is included with every purchase.

    Item support includes:

    • Availability of the author to answer questions
    • Answering technical questions about item’s features
    • Get assistance with reported bugs and issues
    • Help with included 3rd party assets

    Item support does not include:

    • Customization services
    • Installation services

    For more, please read the ThemeForest item support policy: Item Support Policy

    Best regards

Viewing 6 posts - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️