Unable to import Demo

This topic contains 17 replies, has 3 voices, and was last updated by  Olivier Cardoen 2 weeks, 6 days ago.

Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • #6366

    djh
    Participant
    • 11 Posts
    @djh7905

    Unable to access this site。

    #6370

    Olivier Cardoen
    Participant
    • 78 Posts
    @themosaurusrex

    Hi @djh7905,

    If you’re trying to setup your theme but you’re experiencing errors when importing the demo content, please read the following post. These are common issues for which you can find easy and quick fixes.

    Demo Import Troubleshooting – Common Issues and Resolutions

    It should help you to solve your issue.

    Best,

    #6385

    djh
    Participant
    • 11 Posts
    @djh7905
    This reply has been marked as private.
    #6386

    djh
    Participant
    • 11 Posts
    @djh7905
    This reply has been marked as private.
    #6393

    djh
    Participant
    • 11 Posts
    @djh7905

    I’ve tried this, but I still can’t import it.

    #6399

    Jean-Pascal
    Participant
    • 43 Posts
    @themopteryx

    Hi @djh7905,

    It seems that all the credentials and the website url you sent us are incorrect.
    Therefore we cannot investigate whether these errors come from our theme/plugins or not.

    Do you have any difficulties to install WordPress?
    If so I recommend that you check these tutorials :

    https://www.wpbeginner.com/how-to-install-wordpress/

    How to install WordPress

    I hope this will help you.

    Best regards,

    #6413

    djh
    Participant
    • 11 Posts
    @djh7905

    Because you have not replied to me before, I re-installed wordpress and theme during this period, so the password of FTP and website background has been changed.Although I have tried everything you gave me, I still cannot successfully import the DEMO.I am breaking down, please do help me, thank you very much!

    #6414

    djh
    Participant
    • 11 Posts
    @djh7905
    This reply has been marked as private.
    #6417

    djh
    Participant
    • 11 Posts
    @djh7905
    #6418

    djh
    Participant
    • 11 Posts
    @djh7905

    I have disabled all plug-ins except the WP Importer plug-in and switched to the default TwentySeventeen theme,I successfully imported “https://raw.githubusercontent.com/WPTRT/theme-unit-test/master/themeunittestdata.wordpress.xml”.

    #6430

    Olivier Cardoen
    Participant
    • 78 Posts
    @themosaurusrex

    Hi @djh7905,

    We’re very sorry for the trouble that you’re experiencing.

    Since you’ve provided us with credentials to access your dashboard, we will investigate further to find from where this issue is coming from.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    #6432

    Olivier Cardoen
    Participant
    • 78 Posts
    @themosaurusrex

    Hi @djh7905,

    We’ve also met an error when uploading the demo content file.

    To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings 
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    More on this in the following topic: https://codex.wordpress.org/Debugging_in_WordPress

    Thank you.

    #6436

    djh
    Participant
    • 11 Posts
    @djh7905

    I’ve added this code.
    Thank you very much!

    #6437

    djh
    Participant
    • 11 Posts
    @djh7905

    Please help me import the demo, thank you!

    #6439

    djh
    Participant
    • 11 Posts
    @djh7905

    I like your theme very much, but I have been unable to import the DEMO, which has troubled me for many days. Please help me, thank you.

    #6446

    Olivier Cardoen
    Participant
    • 78 Posts
    @themosaurusrex

    Hi @djh7905,

    As predicted, we’ve met an error again when uploading the demo content file…

    However this time, thanks to the code snippet that you’ve recently added to your wp-config.php file, we should be able to read the error.

    Could you please share the content of your debug.log file with us? You can post the content of this file as plain text in your next reply and mark it as private to keep this between us.

    After having reviewed your next reply, we’ll be able to tell you if the issue is caused by our product or insufficient memory allocation and/or file permission misconfiguration for your server.

    In that case, we’ll recommend you to transfer the error logs to your server hosting support.

    Cheers,

    #6448

    djh
    Participant
    • 11 Posts
    @djh7905
    This reply has been marked as private.
    #6455

    Olivier Cardoen
    Participant
    • 78 Posts
    @themosaurusrex

    Hi @djh7905,

    From what we can see in your logs, your issue seems to be caused by a server misconfiguration. Something might be going wrong with the way directories, permalinks and URL are set.

    We advise that you transfer these error logs to your server hosting support. They will be better suited and have the needed tools and access to your server to solve your issue.

    We remain available for any other question related with our product.

    Regards,

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

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