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Hi
When a member tries to reset their password.. They receive the reset password however when you click that link it doesn’t load the page and says there’s too many redirects??
Please help because my members cannot log in when they have reset their password.
Thanks
Hi @harryshapes,
I tried changing the email address on the test account that you provided us to test the reset password, but it seems like it needs confirmation on your end to be changed. Or I can also register a new account on your site to test the reset password if you don’t mind.
Also, can you please give the test account admin privileges again so that I can take a look at your settings? I still have the credentials for the test account you made for us so no need to send them, just tell me when you changed the privileges and I will take a look 🙂
Best regards,
This reply has been marked as private.
Indeed, the login redirection snippet causes issues with the reset password, which is why we recommend using our Grimlock Login plugin instead.
Glad you were able to resolve the issue 🙂
Best regards,
The topic ‘Unable to reset password’ is closed to new replies.
