Unable to reset password

This topic contains 3 replies, has 2 voices, and was last updated by  Jason 1 month ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #5809

    kam
    Participant
    • 89 Posts
    @harryshapes

    Hi

    When a member tries to reset their password.. They receive the reset password however when you click that link it doesn’t load the page and says there’s too many redirects??

    Please help because my members cannot log in when they have reset their password.

    Thanks

    #5829

    Jason
    Participant
    • 127 Posts
    @themoceratops

    Hi @harryshapes,

    I tried changing the email address on the test account that you provided us to test the reset password, but it seems like it needs confirmation on your end to be changed. Or I can also register a new account on your site to test the reset password if you don’t mind.

    Also, can you please give the test account admin privileges again so that I can take a look at your settings? I still have the credentials for the test account you made for us so no need to send them, just tell me when you changed the privileges and I will take a look 🙂

    Best regards,

    #5830

    kam
    Participant
    • 89 Posts
    @harryshapes
    This reply has been marked as private.
    #5832

    Jason
    Participant
    • 127 Posts
    @themoceratops

    Indeed, the login redirection snippet causes issues with the reset password, which is why we recommend using our Grimlock Login plugin instead.

    Glad you were able to resolve the issue 🙂

    Best regards,

Viewing 4 posts - 1 through 4 (of 4 total)

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