Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Uploaded avatar size from mobile view = poor quality

This topic is resolved
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • Maks Rusakovič
    Participant
    • 29 Topics
    • 104 Posts
    @wegosi

    Hello @themosaurus
    Could you please, help to solve this issue. It’s Ok, when uploading avatar via desktop, but when loading avatar via mobile – cropping image is very poor quality.

    At your demo website – the same.

    Thank you.

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @wegosi,

    After some testing we were able to reproduce the issue and we determined that this is an issue with BuddyPress, as this issue seems to happen with the default Twenty Nineteen theme as well. So unfortunately we cannot help you resolve this as we have no control over the way BuddyPress handles avatar uploads on mobile.

    To go further, we invite you to contact BuddyPress support about this issue:

    https://buddypress.org/support/

    Sorry that we can’t help more with this issue.

    Best regards,

    Maks Rusakovič
    Participant
    • 29 Topics
    • 104 Posts
    @wegosi

    Hello @themosaurus
    But I see the next into your theme. You set the dimension.
    Why not to increase the size of the photo, but into the frame to increase the quality of the cropped image?

    Themosaurus
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 1676 Posts
    @themosaurus

    Hi @wegosi,

    Apologize for the late reply. We have investigated more into this issue.

    I did some testing with only the default Twenty Seventeen theme and BuddyPress activated and the issues are still the same:

    1. The profile image is poor quality when cropped on mobile

    2. So I used the following code snippet to increase the size on mobile like you suggested:

    define ( 'BP_AVATAR_THUMB_WIDTH', 500 );
    define ( 'BP_AVATAR_THUMB_HEIGHT', 500 );
    define( 'BP_AVATAR_FULL_WIDTH', 500 );
    define( 'BP_AVATAR_FULL_HEIGHT', 500 );

    The result is exactly like your screenshots; part of the image is out of the frame.

    If you want you can try it by adding this PHP code snippet with the Code Snippet plugin (https://wordpress.org/plugins/code-snippets/). It will work with the default Twenty Seventeen theme and Gwangi as well.

    Since the issues are exactly the same with only the TwentySeventeen theme and BuddyPress activated, this means it is a bug with the BuddyPress cropping feature. While we did change the default BuddyPress avatar sizes in Gwangi, we unfortunately have no control over how BuddyPress uses these sizes. To go further, I’m afraid you will have to contact the BuddyPress support about the issue:

    https://buddypress.org/support/

    We’re sorry that we can’t help you more with this issue, and we hope this information still helps you in your research.

    Best regards,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 4 posts - 1 through 4 (of 4 total)

The topic ‘Uploaded avatar size from mobile view = poor quality’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.