17/07/2020 at 12:40 #15367
the user menu on the left side is shown with a white background ,with big spaces between courses, and with different font type. It’s not shown as in the demo template
how can we fix this?
thank you20/07/2020 at 09:54 #15429
My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.
Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.
Thank you.21/07/2020 at 11:22 #15477
we installed the templated frome zero, there’re no plugins installed before, and it’s all up to date
the plugins we have it’s in the images added
thanks for helping22/07/2020 at 10:11 #15490
I think that something went wrong during the import, it’s recommended to address the issue right now as it might lead to other problems in the future.
In this case, I really suggest you try to restart the installation wizard to install the theme, as it will do all the steps of the program for you.
You can easily reset your WordPress database using WP Reset (https://wordpress.org/plugins/wp-reset/) and start fresh with our setup wizard.
Regards,22/07/2020 at 17:04 #15515
we reinstall the theme and happends the same
what can we do? or have we to delete and reinstall wordpress?23/07/2020 at 09:36 #15532
@themopteryxThemosaurus Support23/07/2020 at 10:47 #15535
- 614 Posts
yes, we’ve tha same23/07/2020 at 11:22 #15542This reply has been marked as private.23/07/2020 at 11:33 #15545
Thank you. 🙂
We will investigate further to find from where this issue is coming from.
We will be back to you ASAP.
Thank you for your patience.
Regards,23/07/2020 at 11:37 #15549
@themopteryxThemosaurus Support23/07/2020 at 11:53 #15554
- 614 Posts
you’re the best! thank you!24/07/2020 at 07:49 #15564
You’re welcome @braille! 🙂
If you’re happy with our theme, feel free to review our theme on our Themeforest page:
It very appreciated and it helps us making our products more known to new potential customers, which allow us more time to improve the quality over time and develop new features. It’s a win-win !
And by doing this, you will be making a great contribution to our community! #SharingIsCaring ❤️
The topic ‘user profile on menu is not shown properly’ is closed to new replies.