user profile on menu is not shown properly

Home Forums Cera – Intranet & Community Theme Theme Customizer user profile on menu is not shown properly

This topic contains 11 replies, has 3 voices, and was last updated by  Manathan 1 week, 3 days ago.

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #15367

    braille
    Participant
    • 12 Posts
    @braille

    hello

    the user menu on the left side is shown with a white background ,with big spaces between courses, and with different font type. It’s not shown as in the demo template

    how can we fix this?

    thank you

    #15429

    Manathan
    Keymaster
    • 378 Posts
    @themodactyl
    Themosaurus Support

    Hi @braille,

    My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

    Thank you.

    #15477

    braille
    Participant
    • 12 Posts
    @braille

    hello

    we installed the templated frome zero, there’re no plugins installed before, and it’s all up to date

    the plugins we have it’s in the images added

    thanks for helping

    #15490

    Manathan
    Keymaster
    • 378 Posts
    @themodactyl
    Themosaurus Support

    Hi @braille,

    I think that something went wrong during the import, it’s recommended to address the issue right now as it might lead to other problems in the future.

    In this case, I really suggest you try to restart the installation wizard to install the theme, as it will do all the steps of the program for you.

    You can easily reset your WordPress database using WP Reset (https://wordpress.org/plugins/wp-reset/) and start fresh with our setup wizard.

    Regards,

    #15515

    braille
    Participant
    • 12 Posts
    @braille

    hello

    we reinstall the theme and happends the same

    what can we do? or have we to delete and reinstall wordpress?

    #15532

    Jean-Pascal
    Moderator
    • 614 Posts
    @themopteryx
    Themosaurus Support

    Hi @braille,

    Can you tell us which shortcode or widget you used to display this information in the vertical navigation?
    On our demo site, we simply added the following LearnDash shortcode: [ld_profile]

    Thank you in advance for your answer!

    Regards,

    #15535

    braille
    Participant
    • 12 Posts
    @braille

    hello

    yes, we’ve tha same

    #15542

    braille
    Participant
    • 12 Posts
    @braille
    This reply has been marked as private.
    #15545

    Manathan
    Keymaster
    • 378 Posts
    @themodactyl
    Themosaurus Support

    Thank you. 🙂

    We will investigate further to find from where this issue is coming from.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    #15549

    Jean-Pascal
    Moderator
    • 614 Posts
    @themopteryx
    Themosaurus Support

    Hi @braille,

    It seemed that your LearnDash template preferences were set to “legacy” mode (cf. screenshot).
    After switching this option to LearnDash 3.0, the display of this widget has returned to normal :).

    Regards,

    #15554

    braille
    Participant
    • 12 Posts
    @braille

    perfect!

    you’re the best! thank you!

    #15564

    Manathan
    Keymaster
    • 378 Posts
    @themodactyl
    Themosaurus Support

    You’re welcome @braille! 🙂

    If you’re happy with our theme, feel free to review our theme on our Themeforest page:
    https://themeforest.net/item/cera-intranet-community-theme/24872621

    It very appreciated and it helps us making our products more known to new potential customers, which allow us more time to improve the quality over time and develop new features. It’s a win-win !

    And by doing this, you will be making a great contribution to our community! #SharingIsCaring ❤️

    Thank you!

Viewing 12 posts - 1 through 12 (of 12 total)

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