every time i try to edit a profile, setting or anything on the drop down menu – it brings me back to homepage. How to fix
pmppro is not acting properly – how do i add pmpro profile to actual profile backend.
when i select a membership level, it brings me to home screens.
almost everything about user profile and the pmp funnel brings me back to home pages.
the funny go as far as select a level then boom – homescreenMay 6, 2023 at 23:08 #45168
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/
Kind regards,May 6, 2023 at 23:08 #45169
Thank you for buying our theme. We hope it will meet all your expectations! 🙂
It seems to be a misconfiguration of PMPro. In order to be sure, could we take a quick look at this? Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.
Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.May 7, 2023 at 10:28 #45173
It seems this issue is coming from All 404 Redirect to Homepage plugin. I suggest you to report this issue ti the plugin authors, they’ll be better suited to help you solve this.
In the meantime, I suggest you to not activate this plugin.
If you have further questions or requests, feel free to create other forum topics.
Cheers,May 8, 2023 at 09:18 #45176
This issue seems to be related to PMPro plugin, not the theme. I’m convinced PMPro team will be able to assist you.
I think this article from Paid Memberships Pro might catch your attention: How to Troubleshoot and Repair 404 Errors on your Membership Site.
Don’t hesitate to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you’ll make a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻
We remain available for all matters related with our theme!
Cheers,May 9, 2023 at 09:46 #45192
ok i fixed it – the CPT was conflicked with the pmp “Levels”
I had to go to Gamipress tab – click on rank types – switch the slugs and orig from level/levels to something other than and boom. page is now working
it was conflict of redirectingMay 9, 2023 at 17:45 #45208
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
The Themosaurus team.
The topic ‘user profiles’ is closed to new replies.