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User registration. confirmation email

Find Answers and Get Support Forums Cera – Intranet & Community Theme Website Setup Emails User registration. confirmation email

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • Thiago Sales
    Participant
    • 17 Topics
    • 41 Posts
    @salesesales

    Hello.

    I bought and installed the theme, it’s working, I import the template to Learndash and I started to configure it.

    It so happens that I registered a user. But it doesn’t, before installing the Cera theme, I only had the default wordpress theme and the Learndash plugin. register. Is this related to a theme plugin? I do not know where to start.

    Thanks.

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2062 Posts
    @themosaurusrex

    Hi Thiago,

    Thank you for reaching out!

    Could you be more specific please? When saying:

    It so happens that I registered a user. But it doesn’t, before installing the Cera theme, I only had the default wordpress theme and the Learndash plugin. register. Is this related to a theme plugin?

    Can you elaborate please? Could you provide us with screenshots of your website please? Please don’t hesitate to comment or highlight your screenshots to help us better understand your issue.

    Thank you.

    Thiago Sales
    Participant
    • 17 Topics
    • 41 Posts
    @salesesales

    Hello…

    After installing the theme I registered a user, but he didn’t access… I asked for a new password and registered and received a notice that I would receive an account ACTIVATION email by email, but nothing arrived by email. mail…

    I managed to solve it by activating the user manually through the wodpress admin panel.

    I would like to know where this setting is, to allow the new user to receive the email to have the account activated automatically.

    I don’t know which plugin should take care of this.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi Thiago,

    Thank you for your feedback. 🙂

    Thank you for bring this issue to our attention. This issue can occur when your activation or registration email is either not send by your server -for instance, when mailing services are incorrectly set- or not received by your registering user because of his mail client spam filter.

    To help you to solve your issue, you might also be interested by the following BuddyPress support forum topics:
    https://codex.buddypress.org/getting-started/frequently-asked-questions/
    https://buddypress.org/support/topic/email-notification-not-working/
    https://buddypress.org/support/topic/help-activation-email-not-sent-nothing-works/
    https://buddypress.org/support/topic/activation-email-goes-to-users-spam-folder/
    https://premium.wpmudev.org/forums/topic/buddypress-does-not-send-activation-email
    https://wordpress.org/support/topic/wordpress-not-sending-emails/

    Unfortunately, this issue is related with BuddyPress and the installation, setting or debugging of third party plugins isn’t part of the support we will provide for our theme.

    We suggest you to ask for more help on the BuddyPress support forums:
    https://buddypress.org/support/

    Regards,

    Thiago Sales
    Participant
    • 17 Topics
    • 41 Posts
    @salesesales

    Thanks.

    I needed to know which plugin is responsible for doing a search. Now I know where to start 🙂

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    I’m glad to read I was able to help you understand from where this issue might coming from.

    Don’t hesitate to share the solution with us. I’m sure it will help other users facing the same issue. By doing this, you will be making a great contribution to this forum, and we thank you very much for that! #SharingIsCaring 💪🏻

    Cheers,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 6 posts - 1 through 6 (of 6 total)

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