Users can’t post social articles

This topic contains 9 replies, has 2 voices, and was last updated by  Manathan 2 months, 3 weeks ago.

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #24557

    Mike
    Participant
    • 41 Posts
    @brains99

    I installed the social articles plugin and have it activated. I then created a couple of profiles using their own different email. The profiles can’t post articles. When “+ Article” is clicked from the drop down menu a 404 error appears.

    This works fine for my “admin” profile, but no other profiles can. It throws the error.

    #24558

    Mike
    Participant
    • 41 Posts
    @brains99
    This reply has been marked as private.
    #24612

    Manathan
    Keymaster
    • 1450 Posts
    @themodactyl
    Themosaurus Support

    Hi @brains99,

    My best guess is that this issue is related with the use of Paid Memberships Pro, not with the use of your theme. The fact that you can add articles but not other members makes me think Paid Memberships Pro restricts this functionality to specifics roles. It’s best if you try to reach the plugin authors as they will be more informed and better suited to help you. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide.

    To go further, we invite you to post your request on their support forums:

    Support

    We remain available for all support requests related with the use of your theme.

    Best,

    #24625

    Mike
    Participant
    • 41 Posts
    @brains99

    Ummm no.I think you missed the part that they are asking me to pay $297! to get support! lol. No chance that’s happening. $297! wow. No way.

    Sorry, you’re going to have to help me with this. I can’t pay all that money to ask them to solve a problem with the way you designed this theme.

    I need the “Become VIP member” removed from the users side pop out menu. Can you please just remove that for me?

    Also, I don’t understand. You’re saying you built this theme and the “article post” feature you chose does not even function properly? And it’s not your problem? Huh? What?

    Sorry, that is not acceptable. The theme is worthless without it. Totally worthless. Correct?

    To have me pay you for the theme.. only to be told, sorry, doesn’t work.. you’ll have to pay these other guys $297.. is wrong. Please don’t expect that. That is not right to do to people.

    How can you help me here?

    Thanks for your understanding.

    #24639

    Manathan
    Keymaster
    • 1450 Posts
    @themodactyl
    Themosaurus Support

    Hi @brains99,

    I’m sorry our support doesn’t reach your standards. We have at heart to provide the best support possible.

    As I told you, my best guess was that this issue is related with the use of Paid Memberships Pro, not our theme and not with the use of Social Articles plugin. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide.

    Our job is to create a theme that creates a look for your website and supported plugins. In addition, through support, we help you with the customization work, as long as it doesn’t go beyond the default behavior/design. It is obvious that if you’re facing any issue related to the use of our theme, we will do our best to help you. 🙂

    You told me in another topic you disabled PMPro. In this case, this issue must have come from somewhere else. It’s best if we take a quick look at this.

    Are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    #24646

    Mike
    Participant
    • 41 Posts
    @brains99
    This reply has been marked as private.
    #24669

    Manathan
    Keymaster
    • 1450 Posts
    @themodactyl
    Themosaurus Support

    Hi @brains99,

    Here is an article of the WPBeginner website which will help you to find out how to make a backup of your website:
    https://www.wpbeginner.com/plugins/7-best-wordpress-backup-plugins-compared-pros-and-cons/

    Once the backup is done, we will investigate to find out where this issue is coming from.

    I’m waiting for your feedback. 🙂

    Best,

    #24699

    Mike
    Participant
    • 41 Posts
    @brains99

    Hello,

    OK. I have made a backup of the website. Please do proceed in troubleshooting the issue.

    Thanks again for your assistance with this issue.

    #24724

    Manathan
    Keymaster
    • 1450 Posts
    @themodactyl
    Themosaurus Support

    Hi @brains99,

    Thank you for your feedback. We will investigate further to find from where this issue is coming from and how we can help you.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    #24726

    Manathan
    Keymaster
    • 1450 Posts
    @themodactyl
    Themosaurus Support

    After some research, it seems this is an expected behavior of this plugin. The reason is that subscribers can’t add posts from backend. Social Articles works with the minimum role: author.

    Here is some topics in Social Articles support that might help you:
    https://wordpress.org/support/topic/what-is-the-minimum-role-to-show-article-menu-tab-on-bp-profile/
    https://wordpress.org/support/topic/user-posting-2/

    We recently wrote an article in our documentation with various solutions. Please click on the link below to find out more:

    How do I allow my users to post articles on my site in front-end?

    I hope these links will help you. 🙂

    Best,

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

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