In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Video Posts Show Text In Thumbnail In News Page

Find Answers and Get Support Forums Cera – Intranet & Community Theme Website Setup Posts Video Posts Show Text In Thumbnail In News Page

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • Charlie
    Participant
    • 2 Topics
    • 3 Posts

    Howdy,

    I am having trouble with Video Posts on the News Page.

    My video posts sometimes include paragraphs after the video in the thumbnail.How do I prevent that?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1801 Posts

    Hi @chazbeck,

    Thank you for your precious feedback. There is definitely an issue in our theme which will be fixed in a future update.

    To fix this, simply add the following code snippet to your website:

    /**
    * Video fix
    */
    .blog-posts [id^="post-"].format-video .post-media {
      min-height: 100px !important;
    }
    
    .blog-posts [id^="post-"].format-video .post-media .jetpack-video-wrapper {
      margin: 0;
    }
    
    .blog-posts [id^="post-"].format-video .post-media > p:not(:first-child) {
      display: none;
    }
    
    .blog-posts [id^="post-"].format-video .post-media .wp-block-embed {
      width: 100%;
      height: 100%;
      padding: 0 !important;
      margin: 0 !important;
    }
    .blog-posts [id^="post-"].format-video .post-media .wp-block-embed iframe {
      min-height: 100%;
    }

    To add this code snippet to your site, we recommend that you paste it to the Custom CSS panel of your WordPress Customizer. Just go to your dashboard and navigate to “Appearance > Customize > Additional CSS”.
    Pasting your code snippet there should do the trick for you.

    Also, it’s important to remember that we share snippet only to solve issues with our theme. Any further request for CSS snippets will have to be part of a defect that needs to be fixed urgently. No snippets will be shared otherwise.

    If you want to go further with the customization of your website, we advise that you require customization work.

    Regards,

    Charlie
    Participant
    • 2 Topics
    • 3 Posts

    Thanks. That solved the image issue. It still has black bars on the top and bottom of the image though. Is there a snippet to fix that?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1801 Posts

    Hi @chazbeck,

    Of course. To change this, simply add the following code snippet to your website:

    .blog-posts [id^="post-"].format-video .post-media .wp-block-embed iframe {
        min-height: 100%;
    }

    Please note that we’ll be back to you as soon as the update is available. 🙂

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1801 Posts

    Hi Charlie,

    We recently released a new version of your theme. Updating your theme, Grimlock plugins and all the other recommended plugins to the latest version should fix this issue.

    If you have correctly updated the theme and Grimlock, the problem should now be fixed. You might still be seeing the issue because your browser cache is showing you an older version of the page (browsers do that to load pages faster). So to see that the issue is resolved you will need to empty your browser cache and reload the page. If you want to read more on what browser cache is and how to clear it, here is an article that might help you:
    https://www.lifewire.com/how-to-clear-cache-2617980

    To update your theme, you can download and install the Envato Market plugin (https://envato.com/market-plugin/) on your WordPress site.

    Once the plugin is installed and activated, go to “Envato Market” in your admin menu and follow the instructions under “Activate Envato API Connection”.

    When this is done, you will see your purchased themes under the “Themes” tab and you should be able to update your theme from there by clicking the “Update available” button.

    Cheers,

Viewing 5 posts - 1 through 5 (of 5 total)

You must be logged in to reply to this topic.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️