Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy!
To rule out the possibility of a theme issue, can you please make a backup of your website and try the following ?
– Disable all our Grimlock plugins
– Switch to one of the default WordPress themes, like the Twenty Nineteen theme
– Try to upload a video to your activity feed to see if it is working
Please don’t forget to make a backup of your website before trying that.
If the issue is still happening after trying that, it means that this issue is most likely because of another plugin activated on your website.
In that case, I recommend that you try to contact the RTMedia support, as they will be better suited and more informed to help you with this issue:
You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.
Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️