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Video upload issue

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  • Author
    Posts
  • Rodrigo
    Participant
    • 23 Topics
    • 36 Posts

    After the latest Grimlock Theme and plugins update, it was no longer possible to upload videos to activities. The post is made but the video does not appear in the feed.

    url: http://www.sexytopp.com
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    Jason
    Moderator
    Themosaurus Support
    • 1 Topics
    • 343 Posts

    Hi @bezerrarodrigo,

    Unfortunately, it seems like I cannot reproduce the issue on my side. As you can see on our demo website, I successfully uploaded a video to my activity feed: https://community.gwangi-theme.com/members/themosaurus/

    To rule out the possibility of a theme issue, can you please make a backup of your website and try the following ?
    – Disable all our Grimlock plugins
    – Switch to one of the default WordPress themes, like the Twenty Nineteen theme
    – Try to upload a video to your activity feed to see if it is working

    Please don’t forget to make a backup of your website before trying that.

    If the issue is still happening after trying that, it means that this issue is most likely because of another plugin activated on your website.

    In that case, I recommend that you try to contact the RTMedia support, as they will be better suited and more informed to help you with this issue:

    Support

    Hope this helps.

    Best regards,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 2 posts - 1 through 2 (of 2 total)

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