View Admins button in forum not working

This topic contains 4 replies, has 2 voices, and was last updated by  Manathan 5 days, 1 hour ago.

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #15661

    Daniel B.
    Participant
    • 17 Posts
    @deebeeola

    Hi

    Can you kindly advise me why the view admins button in forums in not working please.

    I will send you a screenshot from my website marked private to highlight this.

    Thank you

    #15663

    Daniel B.
    Participant
    • 17 Posts
    @deebeeola
    This reply has been marked as private.
    #15681

    Manathan
    Keymaster
    • 375 Posts
    @themodactyl
    Themosaurus Support

    Hi @deebeeola,

    My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

    Thank you.

    #15693

    Daniel B.
    Participant
    • 17 Posts
    @deebeeola

    Hi @themodactyl

    Thank you for your reply.

    Are you able to confirm the plugins that came with the theme please? I tend to mix this up.
    I have no custom php codes. I confirm that I have the latest theme version. In fact your team (Jason – @themoceratops) has admin user account on my platform following this thread https://support.themosaurus.com/forums/topic/problem-with-groups-page-header-displaying-hero-header/#post-15504

    I await your response please

    Thank you

    #15704

    Manathan
    Keymaster
    • 375 Posts
    @themodactyl
    Themosaurus Support

    Hi @deebeeola,

    The necessary plugins are Grimlock and Kirki.

    Did you try to deactivate all plugins that have not been installed with your theme during its setup?

    Best,

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