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Hi,
Thank you so much, as always.
When viewing the member page on a mobile device, the screen collapses when swiping.My mobile phone is an Android device, and the page is displayed in Google Chrome.
You can observe the issue by opening the following URL on your mobile phone:
By the way, we also verified the same issue on the Matchpress demo site. The following URL is a video from the Matchpress site during our testing:
https://drive.google.com/file/d/1N0_KKLvC4_EIUOJ-6T9j2dLeg_mZ4EjJ/view?usp=sharingI would appreciate it if you could check it out at your convenience.
*I’m using google translate. Sorry if the translation is strange.Best Regards,
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help: https://doc.themosaurus.com/
Kind regards,
Hi Mania,
Could you change your PHP version for 7.4.30 to check if this issue is solved? This way, we’ll determine the source of this issue.
Best,
Hi Manathan,
Thank you for confirmation.
I just checked the PHP version and it was currently running 7.4.I tried changing to PHP8.2, but the situation was the same.
Please check it when you have time.
I am always grateful for your help.Best regards,
Hi Mania,
I suggest you to remain on PHP 7.4.30. Severals plugins are not yet compatible with this version of PHP.
To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 );More on this in the following topic: Debugging in WordPress.
Thank you.
Hi Manathan,
Thank you for confirmation.
I have included the code you gave me in wp-config.php.
I then updated the front end screen and made it into a video.You can check the video from the URL below.
https://drive.google.com/file/d/1ZHX3uXLu_ruKiBodxDNVWFAg5iCvSdkJ/view?usp=sharingI am always grateful for your help.
Best regards,
Thanks Mania,
Could you update BuddyPress, please? If this issue is still occurring, it’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
This reply has been marked as private.
Hi,
Thank you for granting us access to your wp admin. Can you confirm me you still face these issues? I tried with Chrome and safari, I cannot face these issues. From my side, I can swipe both side and all is displayed correctly.
Best,
Ok, it seems this issue is related to androïd users. This is why I was not able to reproduce this issue on iPhone.
Please allow us some time to investigate and find out we can solve this. Be sure we’ll come back to you as soon as we found a solution.
Thank you in advance for your time.
Best,
Hi Manathan,
Thank you very much for your confirmation.
I got it.Sorry for taking up your time.
I am always grateful for your help.Best regards,
Hello Mania,
It’s always a pleasure to help, even more so for users as courteous and understanding as yourself. Thank you Mania!
We’ll be back to you as soon as we found a solution.
Best,
🍾 2024 is coming ! 🥂
From December 23, 2023 until the January 2, 2024 included, our support forum will be closed as our team will be enjoying Christmas and New Year’s Eve with their families. We’ll be back on January 3, 2024. Be sure that we’ll do our best to manage all your topics as soon as possible.
We thank you for your understanding and we wish you a Merry Christmas and a Happy New Year!
Hi Manathan,
Sorry, I did not register the Gwangi license key in my profile on the support site.
I just registered.and I can also reply on this page.
Thank you always so much.Best regards,
Great Mania! 🙂
We’ll be back to you as soon as this issue as been solved.
Best,
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