Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

Due to the decrease in our staff due to vacations, our response time may be longer.

Be sure we're doing our best to manage your topic as soon as possible.

widget functionality

This topic is resolved
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • Ramagu
    Participant
    • 11 Topics
    • 22 Posts
    @k360

    Hello,

    I have a problem with the Group Widget. I have installed all the plugins but the option to filter from the add-on by Newest, Active and Popular does not work for me.

    If I click it, it deviates to the groups page but the information in the widget does not update me.

    Thank you

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi @k360,

    I’m not sure to understand exactly what is the behavior you’re looking for.

    Could you share the URL to your website with us please? You can post it in your next reply and mark it as private to keep this between us.

    Thank you.

    Ramagu
    Participant
    • 11 Topics
    • 22 Posts
    @k360
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl
    This reply has been marked as private.
    Ramagu
    Participant
    • 11 Topics
    • 22 Posts
    @k360
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4913 Posts
    @themodactyl

    Hi @k360,

    Thank you for bringing this to our attention. We will investigate and we will be back to you ASAP.

    Thank you for your patience.

    Regards,

    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2062 Posts
    @themosaurusrex

    Hi @k360,

    We’re sorry for the late reply. We’ve faced a shortage of staff and have been under a lot of pressure with the COVID-19. It seems that your topic has not received the attention it should have… Please accept our apologies.

    From your video, it seems that you’re facing an error with the native BuddyPress widget. As it is AJAX powered, maybe this issue is causing an error on your PHP server that is not printed in our page. It should be printed in your logs, if those are activated.

    Anyway, my best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

    Thank you.

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 7 posts - 1 through 7 (of 7 total)

The topic ‘widget functionality’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.