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Woocommerce checkout page issue

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Woocommerce checkout page issue

Find Answers and Get Support › Forums › Gwangi – PRO Multi-Purpose Membership, Social Network & BuddyPress Community Theme › Compatible Plugins › WooCommerce › Woocommerce checkout page issue

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • Gilles Deron
    Participant
    • 31 Topics
    • 97 Posts
    @gillesderon

    Hello,

    I’ve installed a Woocommerce shop with mycred points payment.

    All is fine, I can add articles in the caddy, and proceed to payment with MyCred points. But when I want to validate the order, the site displays
    indefinitely his page loader.

    But the order is validated, the client receives a confirmation email, the admin receives an order email, the backoffice order is ok too.
    The only issue is front-side with this non-stop loader…

    In the Woocommerce logs, the log seems to point Gwangi as the origin of error:
    themes/gwangi/woocommerce/order/order-details.php à la ligne 27

    Could you help me?

    Best regards,

    November 14, 2019 at 15:49 #8447
    Gilles Deron
    Participant
    • 31 Topics
    • 97 Posts
    @gillesderon
    This reply has been marked as private.
    November 14, 2019 at 15:50 #8448
    Jason
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 429 Posts
    @themoceratops

    Hi @gillesderon,

    Thank you for bringing this to our attention. We will investigate further to find from where this issue is coming from.

    I know that WooCommerce recently released an update that might require us to update the templates. Can you tell me what version of WooCommerce you are currently using ?

    Regards,

    November 18, 2019 at 09:18 #8461
    Gilles Deron
    Participant
    • 31 Topics
    • 97 Posts
    @gillesderon

    Hi Jason,

    The version of Woocommerce is 3.8.0.

    Best regards,

    November 18, 2019 at 09:44 #8464
    Jason
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 429 Posts
    @themoceratops

    Hi @gillesderon,

    Thank you. I believe we found the issue, and it seems like this is indeed an issue in our template. Thank you for your feedback.

    We will fix this in the next Gwangi update, which should hopefully come out this week.

    Best regards,

    November 18, 2019 at 10:36 #8474
    Jason
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 429 Posts
    @themoceratops

    Hi there,

    As you might already have noticed we recently released a new version of Gwangi. Updating your theme and all the required plugins to the latest version should fix this issue.

    To update your theme, you can download and install the Envato Market plugin (https://envato.com/market-plugin/) on your WordPress site.

    Once the plugin is installed and activated, go to “Envato Market” in your admin menu and follow the instructions under “Activate Envato API Connection”.

    When this is done, you will see your purchased themes under the “Themes” tab and you should be able to update your Gwangi theme from there by clicking the “Update available” button.

    Regards,

    November 22, 2019 at 17:01 #8517
    Gilles Deron
    Participant
    • 31 Topics
    • 97 Posts
    @gillesderon

    Hi Jason,

    The update does the job. The checkout page is now fine.

    This topi ccan be closed for me.
    Thanks again for the job.

    Best regards

    December 2, 2019 at 09:34 #8628
    Jason
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 429 Posts
    @themoceratops

    Hi @gillesderon,

    You’re welcome! Glad to know this update did the trick 🙂

    Best regards,

    December 2, 2019 at 11:10 #8640
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