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WP kirki error

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • gil
    Participant
    • 23 Topics
    • 83 Posts
    @gill49

    Hi!
    This morning, WP sends me on my mail an error details that I will send in my next reply.

    My questions:
    Is Kirki indispensable to Gwangi, can I remove him if necessary?

    Best

    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 136 Posts
    @roboraptor

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    gil
    Participant
    • 23 Topics
    • 83 Posts
    @gill49
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl

    Hi Gil,

    Thank you for bringing this to our attention.

    Kirki plugin is indeed required to make our theme works. Be sure we will investigate further to find from where this issue is coming from and how we can help you.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl

    Hi Gil,

    Thank you for your patience.

    We investigated and tried to replicate this issue without success.

    We think this issue might be related to a missing file in the theme or a custom code that have been added. Could you please erase the theme and reinstall it? Note that you don’t have to reset your website, just reinstall the theme. By restoring the theme, you’ll not lost anything and we believe that this issue should be fixed.

    Don’t hesitate to keep us up to date.

    Cheers,

    gil
    Participant
    • 23 Topics
    • 83 Posts
    @gill49

    Manhattan, I admit that deleting the theme is reinstalling it, that frankly doesn’t motivate me since I made a lot of changes and I’m afraid of not finding the final settings and customizations of my theme.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl

    Hi Gil,

    Don’t hesitate to make a backup before doing anything.

    Anyway, all changes you might have done are saved in the data base, this is how WordPress works. Deleted the theme and reinstall it will not change a thing.

    However, in case you added some CSS style in the theme files (not the customizer, I’m speaking of the style.css file in the theme folder or any other file in it), these snippets will be deleted. Is it your case?

    Best,

    gil
    Participant
    • 23 Topics
    • 83 Posts
    @gill49

    Hi Manathan,
    No, it’s not my case

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl

    Thank you Gil for your feedback. 🙂

    In that case, after performing a backup, can you please delete and reinstall the theme? Then, could you confirm to us this issue is still occurring?

    Best,

Viewing 9 posts - 1 through 9 (of 9 total)

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