Find Answers and Get Support › Forums › Gwangi – PRO Multi-Purpose Membership, Social Network & BuddyPress Community Theme › Popular Features › Members Directory › Wrong display on the 2nd page of Members Directory
On the Members Directory page, the first page with members displays properly, but on the second page I noticed a wrong display. (Please, see the screenshot)
Could you help me in solving this, please?
P.S. I do not have a third or fourth or more pages with members yet, but I suppose it could have the same problem. I would really appreciate it if you could help me fix this and prevent another wrong display.
Thank you in advance!July 19, 2021 at 20:33 #33567
Yes, I do confirm that there’s a styling issue by looking at your screenshot. And when visiting your website, I’m facing the same issue.
My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos. As it is acting on your directory, it is probably a BuddyPress add-on or snippet causing this issue.
Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
Thank you.July 20, 2021 at 14:06 #33590
It’s best if we take a quick look at this…
Are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.July 22, 2021 at 17:25 #33707
Could you confirm if we’re free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.July 23, 2021 at 14:22 #33725
I noticed that you’ve been on my site. I have tried to put the site on maintenance mode till you find the solution. Unfortunately, it doesn’t accept at all any settings even if I installed SeedProd…
So, please take that into account, too, in order to avoid the contact with visitors.
Thanks,July 26, 2021 at 19:18 #33817
Sorry, I though this was a development website. It seems you successfully installed your maintenance page. We will let SeedProd activated to prevent visitors from seeing the website in bad shape during our tests.
It seems this issue is related to the Youzify plugin. However, we have to do some tests to be sure.
We’ll be back to you as soon as possible. 🙂
Best,July 27, 2021 at 09:30 #33833
Thank you for your reply.
Because you specify that, I think I have to mention something that might be connected to the issue.
I disabled the Youzify template from certain pages, including Members Directory, Groups Directory and Forum, wanting to keep the Gwangi display.
Thus, in the Youzify documentation, I found some codes snippets which I added, as per their request, in the “public_html> wp-content> plugins> bp-custom.php”.
I hope that helps.
Regards,July 27, 2021 at 15:39 #33860
Thank you for your feedback. 🙂
Could you deactivate all all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
After deactivating these php code snippets, could you please clear all activated caching system as well as your browser cache before investigating any further? If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
Thank you.July 28, 2021 at 09:06 #33868
Thank you for your suggestion.
I deactivated those php code snippets and the members are displaying properly on the second page, too. The issue no longer exists. You can take a look, too.
However, my wish is to keep the Gwangy style on the Members/Groups Directory and on the Forums pages, because I like it more than Youzify display. If the code snippets I used cause display issues, what could be the solution to keeping the Gwangy display for Members and Groups Directory pages and Forums pages?
I would really appreciate it if you could give me a solution for that, because there are already 9 days since this issue persist and and it would be great if I could put the site online as soon as possible!
Regards,July 28, 2021 at 10:59 #33884
I’m afraid that what you’re trying to achieve require customization work. Unfortunately, this is a service that we do not provide. Moreover, this can’t be done with one single snippet.
Our advise would be to deactivate Youzify. However, if you really want Youzify, you’ll have to let this plugin customize your directory.
If you want to go further with the customization of your website, we advise that you hire a freelancer to do it for you. Note that If you’re on a tight budget, we recommend you to require the services from Envato Studio freelancers (https://studio.envato.com/explore/websites-programming). This web platform gives you access to developers who have already experience with theme customizations, and for very competitive prices.
Thank you for your understanding.July 28, 2021 at 14:25 #33907
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
The Themosaurus team.
The topic ‘Wrong display on the 2nd page of Members Directory’ is closed to new replies.