Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

Due to the decrease in our staff due to vacations, our response time may be longer.

Be sure we're doing our best to manage your topic as soon as possible.

Wrong key message

This topic is resolved
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • Ramagu
    Participant
    • 11 Topics
    • 22 Posts
    @k360

    When a user enters the email or the wrong password, no message comes out.

    You are redirected to the home page and put http://www.dominio.com/?login=failed#login

    But it does not go to the login page as it happens in your demo.

    I give you example screenshots

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4688 Posts
    @themodactyl

    Hi @k360,

    Thanks for getting in touch! We’ve received your request and we’ll get you an answer shortly. 🙂

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4688 Posts
    @themodactyl

    My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

    Thank you.

    Ramagu
    Participant
    • 11 Topics
    • 22 Posts
    @k360

    Good Morning,

    After checking and deactivating all the plugins little by little, the one causing the error is the LearnDash one.

    What I can do

    Thank you

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4688 Posts
    @themodactyl

    Hi @k360,

    Unfortunately, we have no clue. ?‍♂️

    As this issue is related with LearnDash (sfwd-lms), it’s best if you try to reach the plugin authors. They will be more informed and better suited to help you.

    To go further, we invite you to post your request on their support forums:

    Knowledge Base

    We remain available for all support requests related with the use of your theme.

    Best,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 5 posts - 1 through 5 (of 5 total)

The topic ‘Wrong key message’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.