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I cant find the original question I asked in my profile, I haven’t received an email in 24 hours — and when you’re actively building a site, waiting a day is a bottleneck (and that’s if they answer in 24 hours).
I’ve invested too many hours at this point so I’ll muscle through it.
Hi Pat,
Thank you for your patience and understanding.
We completely understand the urgency when actively building a site, and we sincerely appreciate your investment of time. Our support team is working diligently to respond to each request promptly.
Regarding your question about the delay, we aim to provide support during Belgian business hours, Monday to Friday, from 8:30 am – 5:30 pm CEST. While our response time can be up to 1 business day, we strive to address your inquiries as quickly as possible.
I’ve reviewed your other topic:
https://support.themosaurus.com/forums/topic/access-to-templates/)
You posted it on January 17, 2024. Our initial response was provided 22 hours later, and when you replied, we responded again within 5 hours. Rest assured, we are committed to providing thorough and helpful assistance to ensure the success of your project.We appreciate your understanding and cooperation. If you have any further questions or concerns, please feel free to let us know.
Best regards,
https://doc.themosaurus.com/adding-grimock-custom-menu-section-widget/ — the link “by our homebrewed Grimlock plugin ” is broken.
Thank you very much Pat, it is solved. This is a link to Grimlock plugin. Note that this plugin is already installed on your site when you start the theme setup. 🙂
Best,
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