In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Reply To: Pages not looking like demo – reinstalled several times

Themosaurus Support
  • 0 Topics
  • 1746 Posts

Thank you for your feedback @mandaeanlipwiggle.

I completely understand and I assure you that we will do our best to solve this issue so that you can successfully import the demo.

We’ve recently addressed a very similar issue in another topic:

Modify the sidebar

As the content can’t be imported, our best guess is that there is a limit that prevent to import the demo completely.
Can you confirm you reached out to your hosting company and asked them to increase this limit for you? If you want to do it yourself, we suggest you to add the following snippet via FTP at the .htaccess file:

php_value post_max_size 32M
php_value upload_max_filesize 32M
php_value memory_limit 256M
php_value max_execution_time 300
php_value max_input_time 300
php_value session.gc_maxlifetime 86400

We’re waiting for your feedback.


Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️