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Reply To: I’ve tried the demo importer and get a Fatal error

Themosaurus Support
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Thank you Sparks for granting us access to your WP Admin. 🙂

We did our best to help you by trying to import the demo ourselves. Please note that we do not usually provide installation services. We did it as a courtesy.

Please note that your website seems very slow. I took the liberty to do some tests and this issue seems to be related to your hosting service.

It seems the content can’t be imported. Our best guess is that there is a limit that prevent to import the demo completely.
We suggest you to reached out to your hosting company and asked them to increase this limit for you. If you want to do it yourself, we suggest you to add the following snippet via FTP at the .htaccess file:

php_value post_max_size 32M
php_value upload_max_filesize 32M
php_value memory_limit 256M
php_value max_execution_time 300
php_value max_input_time 300
php_value session.gc_maxlifetime 86400

Please be aware that I reset your website to relaunch the setup wizard. By doing this, I didn’t have the error anymore. Note that in this case, all users of your website have been deleted. If you want to log in, I suggest you to use the credentials you created for us.

We’re waiting for your feedback.


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