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I’ve tried the demo importer and get a Fatal error

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • D Sparks
    Participant
    • 3 Topics
    • 5 Posts

    So when I try to do a Theme setup I get a fatal error as below

    Fatal error: Uncaught Error: Call to undefined method TGM_Plugin_Activation::get_tgmpa_url() in /home/bd5zowjrvmk9/public_html/dev2.mumubl.com/wp-content/themes/gorgo/libs/merlin/class-merlin.php:468 Stack trace: #0 /home/bd5zowjrvmk9/public_html/dev2.mumubl.com/wp-includes/class-wp-hook.php(285): Merlin->admin_page() #1 /home/bd5zowjrvmk9/public_html/dev2.mumubl.com/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #2 /home/bd5zowjrvmk9/public_html/dev2.mumubl.com/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #3 /home/bd5zowjrvmk9/public_html/dev2.mumubl.com/wp-admin/admin.php(175): do_action(‘admin_init’) #4 /home/bd5zowjrvmk9/public_html/dev2.mumubl.com/wp-admin/themes.php(10): require_once(‘/home/bd5zowjrv…’) #5 {main} thrown in /home/bd5zowjrvmk9/public_html/dev2.mumubl.com/wp-content/themes/gorgo/libs/merlin/class-merlin.php on line 468

    I’ve had a look and tried skipping the if else statement where that is so it uses the else rather than the if but that leaves me without any of the required plugins installed and a lot of missing content in the demo content.
    Any chance you can offer some help?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1808 Posts

    Hi Sparks,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    We’re sorry to read you’re facing some issue with our theme. Maybe it’s best if we take a quick look at this…

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings 
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 )

    More on this in the following topic: https://codex.wordpress.org/Debugging_in_WordPress

    Thank you.

    D Sparks
    Participant
    • 3 Topics
    • 5 Posts
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1808 Posts

    Thank you Sparks for granting us access to your WP Admin. 🙂

    We did our best to help you by trying to import the demo ourselves. Please note that we do not usually provide installation services. We did it as a courtesy.

    Please note that your website seems very slow. I took the liberty to do some tests and this issue seems to be related to your hosting service.

    It seems the content can’t be imported. Our best guess is that there is a limit that prevent to import the demo completely.
    We suggest you to reached out to your hosting company and asked them to increase this limit for you. If you want to do it yourself, we suggest you to add the following snippet via FTP at the .htaccess file:

    php_value post_max_size 32M
    php_value upload_max_filesize 32M
    php_value memory_limit 256M
    php_value max_execution_time 300
    php_value max_input_time 300
    php_value session.gc_maxlifetime 86400

    Please be aware that I reset your website to relaunch the setup wizard. By doing this, I didn’t have the error anymore. Note that in this case, all users of your website have been deleted. If you want to log in, I suggest you to use the credentials you created for us.

    We’re waiting for your feedback.

    Best,

    D Sparks
    Participant
    • 3 Topics
    • 5 Posts

    Hi
    Thanks for your help, I’ve added the php values to htaccess and rerun the demo importer and that has worked.
    I’m not sure what was causing the earlier issue, maybe a clash with a plugin that was already installed?

    Thanks again!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1808 Posts

    I’m glad to read everything worked Sparks! 🙂

    If you’re happy with our theme, feel free to review our theme on our Themeforest page:
    https://themeforest.net/item/gorgo-minimal-content-focused-blog-and-magazine/23091367

    It’s very appreciated and it helps us making our products more known to new potential customers, which allow us more time to improve the quality over time and develop new features. It’s a win-win !

    And by doing this, you will be making a great contribution to our community! #SharingIsCaring ❤️

    Thank you!

Viewing 6 posts - 1 through 6 (of 6 total)

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Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️