In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Activate account

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • Miguel
    Participant
    • 43 Topics
    • 84 Posts

    Activation by the account user does not work (see the photo I sent you).

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1741 Posts

    Hi Miguel,

    We’re sorry to read you’re facing this issue. It’s indeed problematic for a community website if user cannot register properly.

    Maybe these topics will help you to solve your issue as they seem to answer the same concern:

    Please note that this issue is related with the customization of a third party plugin, not with the use of your theme. Moreover, our theme doesn’t affect this feature. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide.

    To go further, we invite you to ask for more help from the plugin authors and post your request on their support forums:
    https://buddypress.org/support/

    We remain available for all support requests related with the use of your theme.

    Regards,

    Miguel
    Participant
    • 43 Topics
    • 84 Posts

    I think you have not understood me because the url you send me does not speak of my problem.
    The problem is not in English, in English it works well and activates the account, the problem is in Spanish (see the photo to activar) and I do receive the email and when I click on the link it goes to a page photo to activar 2) that nothing comes out or rather what you see in the photo comes out, tell me how to solve it. Thanks.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1741 Posts

    Hi Miguel, 🙂

    I do understand your issue. I did my best to find some related topics to help you understand where this issue might coming from.

    We remind you that a theme affects the presentation and visual style of your site, while plugins add all kinds of features and functionality. As this issue is related to buddypress and WPML, it’s best if you try to reach the plugins’ authors. As theme authors, the installation, setting or debugging of third party plugins isn’t part of the support we will provide.

    In conclusion, we have no idea how to solve this. Note that when a plugin is defined compatible to a theme, this means it has been implemented to make it compatible with the style. Our theme does not intervene in this feature, which means that it is not the cause of it.

    I’m sure WPML will be able to help you find if this issue is related to their plugin or BuddyPress. To go further, we invite you to post your request on their support forums:
    https://wpml.org/forums/forum/english-support/

    We remain available for all support requests related with the use of your theme.

    We thank you for your understanding.

    Miguel
    Participant
    • 43 Topics
    • 84 Posts

    Does the theme use nginx?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 1741 Posts

    Hi Miguel,

    If you want to know more about Nginx and how your server is configured, we invite you to ask for more help from your server hosting support because we believe that they’ll be better informed and more suited to help you.

    The installation, setting or debugging of third party plugins and hosting server configurations isn’t part of the support we will provide for our theme.

    We ask our community to comply to very simple rules, like splitting long and convoluted questions into short straight-to-the-point questions, like sharing highlighted screenshots as much as possible or like posting one topic per request or subject. By posting topics including multiple subsections, it make our support job more difficult. So, for the next time, could you split your other questions into different topics, please? One question = one topic.

    We thank you very much for your understanding. 🙂

    We remain available for all support requests related with the use of your theme.

    Cheers,

Viewing 6 posts - 1 through 6 (of 6 total)

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