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COMPLETELY lost

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Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • Kimberly
    Participant
    • 1 Topics
    • 1 Posts
    @cenergym

    Hi,
    Unfortunately, I am completely lost with your theme. I use elementor and thought this was an elementor theme. I can’t find how to do ANYTHING. I’ve never even heard of Grimlock. When I go to ‘customize’ there are no options at all…just blank, even if I deactivate all but your plugins. I don’t see any of your page builder templates or block options in order to build or edit anything, and when I try to edit a page in elementor, it says the content has not been pulled. I have uploaded the theme via your importer, uploaded the elementor templates (also not working) and am at a total loss.

    Would you please consider refunding my purchase? This is just way too much to deal with. I have a fully functioning elementor site that I was hoping to add social networking to. This isn’t the solution for me.
    best regards,
    Kimberly Varney

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5279 Posts
    @themodactyl

    Hi Kimberly,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    Be sure our theme is compatible with Elementor.

    Please be aware that our demo have been build with Gutenberg editor. It is the default editor for WordPress and is recommended for many reasons, including its ease of use, speed and lightness. To know more about how to use Gutenberg, I think this article from WP Beginner might help you: How to Use the WordPress Block Editor.

    You should know that we have developed our own blocks called Grimlock (Grimlock Section, Grimlock Query, Grimlock Posts, Grimlock Divider, …). These blocks will give you a lot of customization possibilities. You shouldn’t feel limited.

    Note that we use widgets in our theme, more precisely in the footer. You will be able to use the customizer to change the look and add widgets in the widget areas defined by our theme. Both Grimlock widgets and Grimlock blocks have the same characteristics.

    Elementor is quite heavy to use. However, in case you would like to edit your pages with this editor, we wrote an article in our documentation that might catch your attention:

    Installing the Elementor Demo Version Manually

    For all refund requests, please review the Envato Refund policy:
    https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
    https://themeforest.net/page/customer_refund_policy

    If your issue is matching the described conditions, please introduce your request to Envato. It will be redirected to us.

    I hope this will help you. Don’t hesitate to come back to us if you have other questions.

    Regards,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 2 posts - 1 through 2 (of 2 total)

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