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Critical Error On Site With Grimlock Hero

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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • Lia
    Participant
    • 9 Topics
    • 19 Posts
    @newbienewgirl

    Hi!

    A little over a week ago, I got a notification from WordPress that one of my site had a fatal error pop up and it was put into recovery mode. It seems like it was the Grimlock Hero that caused the error. I thought maybe it might resolve with an update, so I waited, but today it seems like the same error is triggered when I activate the Grimlock Hero plugin.

    Do you have any insight into what might be causing this error? Below is the script that I get – I’ve changed sensitive info for security reasons… i.e. [MYSITE], etc.

    An error of type E_ERROR was caused in line 454 of the file /home3/[MYSITE]/wp-content/plugins/grimlock-hero-pause/inc/customizer/class-grimlock-hero-customizer.php. Error message: Uncaught Error: Call to undefined method Grimlock_Hero_Customizer::get_typography_css_vars() in /home3/{MYSITE]/public_html/wp-content/plugins/grimlock-hero-paused/inc/customizer/class-grimlock-hero-customizer.php:454
    Stack trace:
    #0 /home3/[MYSITE]public_html/wp-content/plugins/grimlock-hero-paused/inc/customizer/class-grimlock-hero-customizer.php(273): Grimlock_Hero_Customizer->add_title_font_field(Array)
    #1 /home3/[MYSITE]/public_html/wp-includes/class-wp-hook.php(307): Grimlock_Hero_Customizer->add_customizer_fields(”)
    #2 /home3/[MYSITE]/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
    #3 /home3/[MYSITE]/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
    #4 /home3/[MYSITE]/public_html/wp-settings.php(565): do_action(‘after_setup_the…’)
    #5 /home3/[MYSITE]/public_html/wp-config.php(101): require_once(‘/home3/mysite…’)
    #6 /home3/[MYSITE]/public_html/wp-load.php(50): require_once(‘/home3/mysite…’)
    #7 /home3/[MYSITE]/public_html/wp-admin/admin.php(34

    Thanks in advance for your help!

    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 342 Posts
    @roboraptor

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6205 Posts
    @themodactyl

    Hi Lia,

    Thank you very much for reaching out! 🙂

    We’ve recently addressed this very issue in another topic. To find out how you can resolve it, please click on the following link:

    Critical error for Grimlock Hero

    If you have further questions or requests, feel free to create other forum topics.

    We remain available for all matters related with our theme!

    Cheers,

    Lia
    Participant
    • 9 Topics
    • 19 Posts
    @newbienewgirl

    Ah! I did a quick preliminary search of the forum before posting this question, but somehow I didn’t see the other thread on this same topic. I got the issue resolved after reading through your suggestions.

    Thanks for your help!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6205 Posts
    @themodactyl

    Hi Lia,

    I’m glad to read this issue is solved! 🙂

    Let me know if you need anything else.

    Best,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 5 posts - 1 through 5 (of 5 total)

The topic ‘Critical Error On Site With Grimlock Hero’ is closed to new replies.

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