I have selected “Elementor” as my primary page builder during the setup process. I reset twice and disabled Elementor and reconnected. Still have the same problem.
What is the exact way to use the setup wizard to install the theme? I followed instruction from this site (theme set part). I can’t understand what to do.
The second one, about the icon, where should I add the code? Like the menu, I can already see the code on the Navigation Label, but I can see the icon on the page.
Could you please help me out?
Thank youSeptember 8, 2020 at 23:00 #17262
Thank you for buying our theme. We hope it will meet all your expectations. 🙂
We’re sorry to read you facing some issues with the demo import.
There is definitely an issue in our theme which will be fixed in the next update.
We will investigate further to find from where this issue is coming from and how to solve it.
We will be back to you ASAP with the solution.
Thank you for your patience.
Regards,September 9, 2020 at 09:24 #17279
Thank you for bring this other issue to our attention. We’re glad to answer any question related with the setup of our theme.
However, it very difficult for us to provide the best support possible and to keep track of issues and their resolution if you so many questions are asked in the same topic.
Moreover, it’s easier for us to share the resolution for a single issue with other members of our community facing the same problem.
So, could you move your other question into different topic? One question = one topic.
By doing this, you will be making a great contribution to this forum, and we thank you very much for that! 🙂
We’ll be back to you ASAP with the solution to import the Elementor’s templates. 🙂
Thank you.September 9, 2020 at 21:14 #17314
We really thank you for your patience. We’re putting together quick step-by-step guide that will help you to solve the Elementor issue and fix the way your demo looks like.
We’ll be back to you ASAP.
Thank you for your trust.September 10, 2020 at 19:03 #17363
Thank your for your patience.
We’ve recently addressed a very similar issue/this very issue in another topic. To find out how you can resolve it, please click the following link:
If you have further questions or requests, feel free to create other forum topics.
We remain available for all matters related with our theme!
Cheers,September 11, 2020 at 11:45 #17414
We recently released a new version of your theme. Updating your theme, Grimlock plugins and all the other recommended plugins to the latest version should fix this issue.
If you have correctly updated the theme and Grimlock, the problem should now be fixed. You might still be seeing the issue because your browser cache is showing you an older version of the page (browsers do that to load pages faster). So to see that the issue is resolved you will need to empty your browser cache and reload the page. If you want to read more on what browser cache is and how to clear it, here is an article that might help you:
To update your theme, you can download and install the Envato Market plugin (https://envato.com/market-plugin/) on your WordPress site.
Once the plugin is installed and activated, go to “Envato Market” in your admin menu and follow the instructions under “Activate Envato API Connection”.
When this is done, you will see your purchased themes under the “Themes” tab and you should be able to update your theme from there by clicking the “Update available” button.
Cheers,November 3, 2020 at 17:15 #25752
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
The Themosaurus team.
The topic ‘Dashboard doesn’t look like Demo and Icon’ is closed to new replies.