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Disappearance Pop-up & Snow Fall

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • Aniello Russo
    Participant
    • 1 Topics
    • 3 Posts
    @vinness

    Hi, when I activate your plugin a pop-up that I have in the header of the site disappears, and the snow doesn’t fall. I tried various settings but nothing.

    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 193 Posts
    @roboraptor

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5284 Posts
    @themodactyl

    Hi Aniello,

    Thank you for buying our plugin. We hope it will meet all your expectations! 🙂

    It’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Aniello Russo
    Participant
    • 1 Topics
    • 3 Posts
    @vinness
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5284 Posts
    @themodactyl

    Thank you Aniello for granting us access to your wp-admin.

    We visit you website, but all seems to work fine. Please find the attached screenshots in my next reply.

    My best guess is that your issue might probably be related to the cache. Could you please consider clearing all activated caching system as well as your browser cache? If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    Thank you.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5284 Posts
    @themodactyl
    This reply has been marked as private.
    Aniello Russo
    Participant
    • 1 Topics
    • 3 Posts
    @vinness

    Hi, thank you for replying and making yourself available to intervene. But I think the plugin has some problem it’s not as you say a cache problem. Your plugin images and leaf fall not seen has a problem at the top. Very large images are seen at the bottom on some Android phones. I hope in your help I don’t want to disable the plugin. Thank you

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 5284 Posts
    @themodactyl

    Hi Aniello,

    Could you provide us with screenshots of your website please? Please don’t hesitate to comment or highlight your screenshots to help us better understand your issue.

    Thank you.

Viewing 8 posts - 1 through 8 (of 8 total)

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