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Hi, when I activate your plugin a pop-up that I have in the header of the site disappears, and the snow doesn’t fall. I tried various settings but nothing.
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help:
Kind regards,
Hi Aniello,
Thank you for buying our plugin. We hope it will meet all your expectations! 🙂
It’s best if we take a quick look at this. Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
You can post the user name and password in your next reply and mark it as private to keep this between us.Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.
Thank you.
This reply has been marked as private.
Thank you Aniello for granting us access to your wp-admin.
We visit you website, but all seems to work fine. Please find the attached screenshots in my next reply.
My best guess is that your issue might probably be related to the cache. Could you please consider clearing all activated caching system as well as your browser cache? If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
Thank you.
This reply has been marked as private.
Hi, thank you for replying and making yourself available to intervene. But I think the plugin has some problem it’s not as you say a cache problem. Your plugin images and leaf fall not seen has a problem at the top. Very large images are seen at the bottom on some Android phones. I hope in your help I don’t want to disable the plugin. Thank you
Hi Aniello,
Could you provide us with screenshots of your website please? Please don’t hesitate to comment or highlight your screenshots to help us better understand your issue.
Thank you.
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Disappearance Pop-up & Snow Fall’ is closed to new replies.
