Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Exit image is missing in loaded image area

This topic is resolved
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • René Wappiez
    Participant
    • 98 Topics
    • 311 Posts
    @wappiez

    Hi

    See images attached. On mobile, when opening an image there should be an exit button in the top right corner.
    This exit button is available on the desktop version, but is not visible on the mobile version. There is a grey area, but an X is missing.
    It’s now unclear for some people on how to exit the image. Is there a way to add an X to it?

    Thx

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3975 Posts
    @themodactyl

    Hi René,

    Thank you for your precious feedback. There is definitely an issue in our theme which will be fixed in the next update. 🙏🏼

    Waiting this update, simply add the following code snippet to your website:

    /**
    * Make the close cross in the gallery visible on mobile
    */
    #buddypress .mfp-close{
    	background-color:rgba(0,0,0,0)
    }

    To add this code snippet to your site, we recommend that you paste it to the Custom CSS panel of your WordPress Customizer. Just go to your dashboard and navigate to “Appearance > Customize > Additional CSS”.
    Pasting your code snippet there should do the trick for you.

    Also, it’s important to remember that we share snippet only to solve issues with our theme. Any further request for CSS snippets will have to be part of a defect that needs to be fixed urgently. No snippets will be shared otherwise.

    If you want to go further with the customization of your website, we advise that you require customization work.

    We’ll be back to you as soon as the update is available.

    Regards,

    René Wappiez
    Participant
    • 98 Topics
    • 311 Posts
    @wappiez

    Worked like a charm. Thx!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3975 Posts
    @themodactyl

    You’re welcome René! 🙂

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3975 Posts
    @themodactyl

    Hi René,

    We have just released a new update of Grimlock for BuddyPress. Updating this plugin to the latest version should fix this issue.

    After the update, the problem should now be fixed. However, you might still be seeing the issue because your browser cache is showing you an older version of the page (browsers do that to load pages faster). To see that the issue is resolved you will need to empty your browser cache and reload the page. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    Kindest regards,

    René Wappiez
    Participant
    • 98 Topics
    • 311 Posts
    @wappiez

    Ok, so you’re saying I can remove the snippet?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3975 Posts
    @themodactyl

    Yes, you can remove the snippet after updating the plugin. 🙂

    Best,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 7 posts - 1 through 7 (of 7 total)

The topic ‘Exit image is missing in loaded image area’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.