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Gamipress Points and ranks have a visual error

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Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • Bedurion
    Participant
    • 23 Topics
    • 54 Posts
    @bedurion

    Hello!

    For a few days the points and ranks are not displayed correctly. Before if they were displayed correctly but now in the comments of the forums and in the user’s profile they are not displayed correctly:

    – In the comments of the forums in the mobile version the text of the points and ranks disappears and only the badge is shown.
    – In the user profile the text of the range (level) is not displayed.

    Here I leave some images showing the errors:

    Thanks.

    wpengine
    Member
    Themosaurus Support
    • 0 Topics
    • 27 Posts
    @wpengine

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3999 Posts
    @themodactyl

    Hi Bedurion,

    We’re sorry to read the GamiPress features are not displayed correctly anymore. My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.

    Could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.

    We’re waiting for your feedback. 🙂

    Thank you.

    Bedurion
    Participant
    • 23 Topics
    • 54 Posts
    @bedurion

    Greetings again.

    I have disabled all plugins and extra code snipets and the error continues. Investigating I have discovered that the error is caused by the Grimlock for GamiPress plugin.

    I have only activated the plugins that are of the theme (Gamipress, Grimlock and grimlock for gamipress). I have attached images, showing how it looks before and after activating the Grimlock for Gamipress plugin.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3999 Posts
    @themodactyl

    Hi Bedurion,

    Thank you for your feedback.

    Concerning the icons on the profile, this is standard behaviour with our theme. Grimlock for GamiPress makes the icons display horizontally to have more space.

    Concerning the missing numbers in the message feature, it seems there is an issue with our plugin that needs to be fixed in the next update.

    We’ll be back to you as soon as the update is available.

    Thank you for your patience.

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3999 Posts
    @themodactyl

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Bedurion
    Participant
    • 23 Topics
    • 54 Posts
    @bedurion

    Greetings,

    Thanks for your reply. On the user profile, clarify that the text of the Ranks, and Achievements is not shown (and I have the option activated). Some kind of error occurs that does not show the text of the achievements and ranks. In the next message I will give admin access so you can explore.

    I will also leave an example image below.

    Bedurion
    Participant
    • 23 Topics
    • 54 Posts
    @bedurion
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3999 Posts
    @themodactyl

    Thank you Bedurion. Could you please tell me how to reproduce this issue? Please find the attached screenshot.

    We can’t reproduce this in the forum. Can you confirm me this issue’s still occuring?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3999 Posts
    @themodactyl

    To display the badges title correctly, simply add the following code snippet to your website:

    /**
    * Display Badges Title
    */
    div[class*="gamipress-bbpress"] span:not([class*="thumbnail"]), #site #buddypress div[class*="gamipress-buddypress"] span:not([class*="thumbnail"]){
    	display:inline-block !important;
    }
    #buddypress .profile-header .gamipress-buddypress-user-details div span[class*="title"]{
    	display:block;
    	margin-right:1rem;
    }

    To add this code snippet to your site, we recommend that you paste it to the Custom CSS panel of your WordPress Customizer. Just go to your dashboard and navigate to “Appearance > Customize > Additional CSS”.
    Pasting your code snippet there should do the trick for you.

    Also, it’s important to remember that we share snippet only to solve issues with our theme. Any further request for CSS snippets will have to be part of a defect that needs to be fixed urgently. No snippets will be shared otherwise.

    If you want to go further with the customization of your website, we advise that you require customization work.

    Regards,

    Bedurion
    Participant
    • 23 Topics
    • 54 Posts
    @bedurion
    This reply has been marked as private.
    Bedurion
    Participant
    • 23 Topics
    • 54 Posts
    @bedurion

    I have added the code and on the buddypress profile worked on full desktop view. But when you are on mobile view or compress the window on pc, the text disappear.

    Thanks!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3999 Posts
    @themodactyl

    Hi Bedurion,

    Thank you for your feedback. 🙂

    I updated the snippet in my previous reply. Can you please add it to your website and tell me if everything is working fine?

    Best,

    Bedurion
    Participant
    • 23 Topics
    • 54 Posts
    @bedurion

    Greath, bbpress messages are fixed with the code!

    But in buddy press profiles the problem continues. On mobile view or little desktop windows, we only see the text points (health, mana). But we don’t see achievements or rank text.

    Bedurion
    Participant
    • 23 Topics
    • 54 Posts
    @bedurion

    I found two places more where the text is not displayed: members list and activity messages.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3999 Posts
    @themodactyl

    Hi Bedurion,

    Thank you for your feedback. 🙏🏼 I just updated the snippet. 🙂

    Can you please check and come back to me ?

    Best,

    Bedurion
    Participant
    • 23 Topics
    • 54 Posts
    @bedurion

    Greetings.

    The code has worked! Now the text appears on all sites.

    In the buddypress profile I have marked the option of not showing the title of the points, and showing only the numbers. If I do this, the points appear to close one from other (as shown in the images).

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3999 Posts
    @themodactyl

    Hi Bedurion,

    Thank you for your precious feedback. It will be fixed in the next update. 🙂

    We’ll be back to you as soon as the update is available.

    Thank you for your patience.

    Best,

Viewing 18 posts - 1 through 18 (of 18 total)

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