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I have moved the Haarlem.singles website from staging to live but the fonts are not showing correctly. I messaged the hosting but it seems the problem is in how the theme/plugin calls the fonts directory.
I am trying to set the fonts again correctly on the live site (as advised by the hosting support) but nothing changes. When i open the customizer the fonts are showing already correctly but when i save the changes and close it goes back to showing the standard browser fonts.
Hi there,
Thanks for getting in touch!
We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.
We really thank you for your patience!
In the meantime, feel free to check out our documentation resources for more help:
Kind regards,
This reply has been marked as private.
Hi,
Thank you very much for reaching out! 🙂
Kirki is the plugin managing fonts for our theme. Usually, it dynamically loads them in Customizer for better previewing the changes and then, it downloads the desired font files to your server to improve page loading times. This Issue is related with loading server static files.
Can you try to delete all fonts files through your ftp (/wp-content/fonts) ? You have to delete all .wof files. then, could you flush the cache of this plugin by entering this url (YOURSILEURL.COM/?action=kirki-reset-cache) and your browser cache too?
We’ve addressed a very similar issue in another topic. To find out more, please click on the following link:
If you have further questions or requests, feel free to create other forum topics.
We remain available for all matters related with our theme!
Cheers,
Thanks. It worked. But the fonts .wof i deleted where in the /wp-content/fonts/… folder. In the uploads folder there where no fonts.
You’re right Debora, thank you for this specification! I updated my answer to help other users that might face this issue.
Have a nice day. 🙂
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Going from staging to live the fonts customization gets lost’ is closed to new replies.
