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Gorgo theme installation error

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Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • Victor
    Participant
    • 1 Topics
    • 4 Posts
    @vcmgorgels

    Dear reader,

    See below error report that I received while trying to install the Gorgo theme (just purchased it).

    Could you please help me?

    Thanks in advance

    Error Details
    =============
    An error of type E_ERROR was caused in line 359 of the file /www/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/PageController.php. Error message: Uncaught TypeError: method_exists(): Argument #1 ($object_or_class) must be of type object|string, bool given in /www/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/PageController.php:359
    Stack trace:
    #0 /www/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/PageController.php(359): method_exists(false, ‘is_block_editor’)
    #1 /www/wp-content/plugins/woocommerce/packages/woocommerce-admin/includes/page-controller-functions.php(40): Automattic\WooCommerce\Admin\PageController->is_connected_page()
    #2 /www/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Loader.php(825): wc_admin_is_connected_page()
    #3 /www/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Loader.php(808): Automattic\WooCommerce\Admin\Loader::is_embed_page()
    #4 /www/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Loader.php(923): Automattic\WooCommerce\Admin\Loader::is_admin_or_embed_page()
    #5 /www/wp-includes/class-wp-hook.php(303): Automattic\WooCommerce\Admin\Loader::remove_notices(”)
    #6 /www/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
    #7 /www/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
    #8 /www/wp-content/themes/gorgo/libs/merlin/class-merlin.php(547): do_action(‘admin_head’)
    #9 /www/wp-content/themes/gorgo/libs/merlin/class-merlin.php(490): Merlin->header()
    #10 /www/wp-includes/class-wp-hook.php(301): Merlin->admin_page()
    #11 /www/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
    #12 /www/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
    #13 /www/wp-admin/admin.php(175): do_action(‘admin_init’)
    #14 /www/wp-admin/themes.php(10): require_once(‘/www/wp-admin/a…’)
    #15 {main}
    thrown

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    Hi Victor,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    We’re sorry to read you’re facing this issue. Can you please confirm that you successfully installed Gorgo theme on your website but were unable to activate it to import the demo?

    We’re waiting for your feedback.

    Best,

    Victor
    Participant
    • 1 Topics
    • 4 Posts
    @vcmgorgels

    Hi Manathan,

    Thanks for your reply. I’m sure the theme will meet my expectations as soon as it’s up and running 🙂

    I confirm that I was able to install the theme, but as soon as I press “Activate” this error occurs. The error also prevents me from importing any demo website.

    I hope this helps.

    Looking forward to hearing from you.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    Hi Victor,

    Thank you for your feedback. That’s very odd. 🤔

    It’s best if we take a quick look at this…

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Victor
    Participant
    • 1 Topics
    • 4 Posts
    @vcmgorgels
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    Hi Victor,

    Thank you for granting us access to your WP Admin.

    We investigated and it seems that this issue was related to a third party plugin. After deactivating all plugins, the theme setup seems to working fine. 🙂

    I invite you to activate the theme and start the theme setup to import the demo you’d like.

    Don’t hesitate to come back to us if you’re facing any other issue related to our theme.

    Best,

    Victor
    Participant
    • 1 Topics
    • 4 Posts
    @vcmgorgels

    Hi Manathan,

    Thanks! I was able to finish the theme setup now, but when I visit the website I only get a blank page.

    Could you please help me out a bit further?

    Thanks in advance.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    Thank you for your feedback Victor. 🙂

    In most cases, these type of issues are caused by server misconfigurations. Please check the WordPress prerequisites here: https://wordpress.org/about/requirements/

    For better performance (and better security) we obviously recommend the version 7.4 or greater for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.
    Can you please make sure that your server is up to the latest version of php?

    We hope this will help!

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3725 Posts
    @themodactyl

    I just thought that perhaps something went wrong during the installation. Once you checked all the WordPress prerequisites, I suggest you to reset your WordPress database using WP Reset (https://wordpress.org/plugins/wp-reset/) and start fresh with our setup wizard.

    You can easily install the theme by relaunching the setup wizard, as it will programmatically do every steps for you.

    If your website is still not accessible, please come back to me and we’ll investigate further.

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 9 posts - 1 through 9 (of 9 total)

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