Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

Due to the decrease in our staff due to vacations, our response time may be longer.

Be sure we're doing our best to manage your topic as soon as possible.

Gorgo theme which i have purchased is not installing properly

This topic is resolved
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • marketing
    Participant
    • 1 Topics
    • 3 Posts
    @abaqus

    The website went down entirely after installing the theme. We tried to contact the author, but couldn’t get through. Then talked to WP engine support as well, and got to know there are bugs in one of the plugins Buddypress, and it’s failing to work in my https://allgeoblogstg.wpengine.com/ previously we have tried in my production site blog.allgeo.com. This theme is full of bugs and errors, we cannot afford to install this and author hasn’t been replying. We request a refund
    (WordPress 6.1.1)

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6205 Posts
    @themodactyl

    Hi Abaqus,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    We’re sorry to read you’re facing some issue to install the demo. Which author did you contact? BuddyPress?

    To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings 
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    More on this in the following topic: Debugging in WordPress.

    Thank you.

    marketing
    Participant
    • 1 Topics
    • 3 Posts
    @abaqus

    Hello,

    As required we have activated logging on our website, by pasting the code lines provided above.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6205 Posts
    @themodactyl

    Hi Marketing,

    Thank you for your feedback. 🙂

    Could you reset your WordPress database using WP Reset (https://wordpress.org/plugins/wp-reset/) and start fresh with our setup wizard ?

    You can easily install the theme by relaunching the setup wizard, as it will programmatically do every steps for you.

    Please come back to us as soon as the theme setup is finished. Is all the content imported?

    Regards,

    marketing
    Participant
    • 1 Topics
    • 3 Posts
    @abaqus

    HI
    we are able to successfully install the theme,
    can we get the documentation for GORGO so that we can able to smoothly integrate our production data into new theme which we have.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6205 Posts
    @themodactyl

    Hi marketing,

    Here is the link to our documentation: https://doc.themosaurus.com/?view_item=gorgo

    If you have further questions or requests, feel free to create other forum topics.

    Best,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 6 posts - 1 through 6 (of 6 total)

The topic ‘Gorgo theme which i have purchased is not installing properly’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.

Setup Your Cera or Gwangi powered Community Website and Turn it into an iOS and Android App

15% discount for Cera users

To unleash the full power of your Cera or Gwangi theme, we have partnered with the Zipline team. Your community website can now be fully setup and turned into your very own custom app for iOS and Android.

Whether you've newly acquired the theme or already got your site up and running, Zipline got you covered. And we got you an incredible discount.

Holiday, Weather & Festive effects
to pimp your WordPress Site