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Hi, rtmedia 's ’Enable media in comment‘ function does not work.

This topic is resolved
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • botbead
    Participant
    • 40 Topics
    • 103 Posts
    @botbead

    the button can’t respond to the click action.

    Jason
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 333 Posts
    @themoceratops

    Hi @botbead,

    Could you please create a new website user for us? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Cheers,

    botbead
    Participant
    • 40 Topics
    • 103 Posts
    @botbead
    This reply has been marked as private.
    Jason
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 333 Posts
    @themoceratops

    Hi @botbead,

    Thank you for the credentials.

    Unfortunately, it seems like I cannot reproduce the issue on my side. And after taking a look on your website it looks like this is an issue with the RTMedia plugin.

    If you want to make sure that this is not an issue with our theme or plugins, you can try the following:

    – First, make a backup of your website
    – Disable all our Grimlock plugins
    – Switch to one of the default WordPress themes, like the Twenty Nineteen theme
    – Try again to click on the “upload” button to see if the issue is still happening

    Please make sure to create a backup of your website before trying that.

    If it is still happening, then it means this is an issue with the RTMedia plugin, or a conflict with another plugin installed on your site.

    In that case, we recommend that you contact the RTMedia support as they will be more informed and better suited to help you with that issue:

    Support

    Best regards,

    botbead
    Participant
    • 40 Topics
    • 103 Posts
    @botbead

    hi jason, thank you. I’ll try this method.

    Jason
    Keymaster
    Themosaurus Support
    • 1 Topics
    • 333 Posts
    @themoceratops

    Hi @botbead,

    You’re welcome 🙂

    Please keep us updated if find more about this issue.

    Regards,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 6 posts - 1 through 6 (of 6 total)

The topic ‘Hi, rtmedia 's ’Enable media in comment‘ function does not work.’ is closed to new replies.

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