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Import Demo Content Hangs

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Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • Karla Bigham
    Participant
    • 3 Topics
    • 14 Posts
    @karlab29

    I just purchased this theme and followed all the documentation per the links below but I’m still experiencing issues. At the theme setup > import content step, the percentage of completion at the content section changes from 0% up to 4% but never completes to go on to the next step to finish the import. I verified PHP version and reinstalled the theme per the troubleshooting suggestions in the documentation. I’m requesting assistance in installing demo content. Thank you.

    Installing Your Theme / Importing Demo Content

    Unable to import the demo completely

    Demo Import Troubleshooting – Common Issues and Resolutions

    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 117 Posts
    @roboraptor

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    Karla Bigham
    Participant
    • 3 Topics
    • 14 Posts
    @karlab29
    This reply has been marked as private.
    Karla Bigham
    Participant
    • 3 Topics
    • 14 Posts
    @karlab29

    By configuring the PHP to increase the memory size appears to have fixed downloading and installing the content but after following the steps below Im still stuck not getting the demo set up correctly.

    Creating the Contact Us Page
    Creating the Register and Activation page
    Creating the Login Page
    Creating Mega Menus (Community Menu – Event menu – Shop Menu – Blog Menu)
    Setting up the Shop
    Setting up The Events
    Creating the Social Menu
    Adding the “Meet our Active Members” Widget
    Creating the Member Directory Sidebar (Sidebar Right/Left Search Form)
    Adding Diagonal Backgrounds to Homepage Widgets

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4634 Posts
    @themodactyl

    Hi Karla,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    We’re sorry to read you’re facing an issue when importing the demo. We tried to log in your website, but it seems the website is not accessible.

    To help us getting clues and find a solution to this issue, please activate logging on your website, just turn WP_DEBUG to true, by pasting the following code lines in your wp-config.php file, just before the line that says ‘That’s all, stop editing! Happy blogging.’:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    
    // Disable display of errors and warnings 
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    More on this in the following topic: Debugging in WordPress.

    Please come back once it is done.

    Thank you.

    Karla Bigham
    Participant
    • 3 Topics
    • 14 Posts
    @karlab29

    Done

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4634 Posts
    @themodactyl

    Thank you for your feedback Karla!

    Can we please log in to your website so we can make a quick check of your settings? In that case, could you please make sure it is accessible?

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Karla Bigham
    Participant
    • 3 Topics
    • 14 Posts
    @karlab29

    Yes, absolutely. I give your permission to edit, change, or modify my website in any way or purpose to help me have it appear as close as to the demo as possible given the credentials I provided. Thank you.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4634 Posts
    @themodactyl
    This reply has been marked as private.
    Karla Bigham
    Participant
    • 3 Topics
    • 14 Posts
    @karlab29
    This reply has been marked as private.
    Karla Bigham
    Participant
    • 3 Topics
    • 14 Posts
    @karlab29
    This reply has been marked as private.
    Karla Bigham
    Participant
    • 3 Topics
    • 14 Posts
    @karlab29
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4634 Posts
    @themodactyl

    Hi Karla,

    Thank you for your feedback.

    I think there was a plugin you installed that messed up with the theme setup. I deleted all plugins and start fresh and I could finish the demo import without any issue. Now, all seems to work fine. Could you please check on you side?

    Best,

    Karla Bigham
    Participant
    • 3 Topics
    • 14 Posts
    @karlab29

    Looks great, thanks!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4634 Posts
    @themodactyl

    Glad to read all is working fine Karla. 🙂

    If you’re happy with our theme, feel free to review our theme on our Themeforest page: Sinclair – Political Fundraising & Donations WordPress Theme.

    It’s very appreciated and it helps us making our products more known to new potential customers, which allow us more time to improve the quality over time and develop new features. It’s a win-win !

    And by doing this, you will be making a great contribution to our community! #SharingIsCaring 💪🏻

    Thank you!

Viewing 15 posts - 1 through 15 (of 15 total)

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Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

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