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Import not working

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • Tristan
    Participant
    • 1 Topics
    • 4 Posts
    @exclusivityglobal

    I have a clean installation of wordpress, went thru installation process of plugins and etc. My site doesn’t look like demo, no content, only 6 pages. I selected elementor during setup.

    Tristan
    Participant
    • 1 Topics
    • 4 Posts
    @exclusivityglobal
    This reply has been marked as private.
    Themosaurusrex
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2048 Posts
    @themosaurusrex

    Hi @exclusivityglobal,

    Thank you for reaching out! ?

    We think something went wrong and we really suggest to use the setup wizard to reinstall the theme, as it will programmatically do all extra steps for you. If something went wrong during the import, it’s recommended to address the issue right now as it might lead to other problems in the future.

    You can easily reset your WordPress database using WP Reset (https://wordpress.org/plugins/wp-reset/) and start fresh with our setup wizard.

    Usually, the setup wizard makes the demo import run smoothly, but issues can occur sometimes. Please give a quick look to the the following post, as we address the most installation common issues:

    Demo Import Troubleshooting – Common Issues and Resolutions

    This topic might also catch your attention as one of our user shared the server configuration with which he has been able to solve a similar issue:
    https://support.themosaurus.com/forums/topic/import-content-page-loading-forever/#post-12500

    These type of issues are usually caused by server misconfigurations. Please check the WordPress prerequisites here: https://wordpress.org/about/requirements/.

    For better performance (and better security) we obviously recommend the version 7.2 for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.

    We hope this will help.

    Kind regards,

    Tristan
    Participant
    • 1 Topics
    • 4 Posts
    @exclusivityglobal
    This reply has been marked as private.
    Tristan
    Participant
    • 1 Topics
    • 4 Posts
    @exclusivityglobal

    At this point I just want a refund. I’ve had this for a week and haven’t even been able to use it.

    Themosaurusrex
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2048 Posts
    @themosaurusrex

    Hi @exclusivityglobal,

    For all refund requests, please review the Envato Refund policy:
    https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
    https://themeforest.net/page/customer_refund_policy

    If your issue is matching the described conditions, please introduce your request to Envato. It will be redirected to us.

    Thank you in advance.

    Regards,

Viewing 6 posts - 1 through 6 (of 6 total)

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Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

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