Find Answers and Get Support › Forums › Gwangi – PRO Multi-Purpose Membership, Social Network & BuddyPress Community Theme › Installation & Updates › Demo Content Installation › Import not working
- This topic has 5 replies, 2 voices, and was last updated 3 years, 10 months ago by Themosaurusrex.
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@themosaurusrex
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Thank you for reaching out!
We think something went wrong and we really suggest to use the setup wizard to reinstall the theme, as it will programmatically do all extra steps for you. If something went wrong during the import, it’s recommended to address the issue right now as it might lead to other problems in the future.
You can easily reset your WordPress database using WP Reset (https://wordpress.org/plugins/wp-reset/) and start fresh with our setup wizard.
Usually, the setup wizard makes the demo import run smoothly, but issues can occur sometimes. Please give a quick look to the the following post, as we address the most installation common issues:
This topic might also catch your attention as one of our user shared the server configuration with which he has been able to solve a similar issue:
https://support.themosaurus.com/forums/topic/import-content-page-loading-forever/#post-12500These type of issues are usually caused by server misconfigurations. Please check the WordPress prerequisites here: https://wordpress.org/about/requirements/.
For better performance (and better security) we obviously recommend the version 7.2 for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.
We hope this will help.
Kind regards,
May 18, 2020 at 13:59 #12778@themosaurusrex- 0 Topics
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For all refund requests, please review the Envato Refund policy:
https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
https://themeforest.net/page/customer_refund_policyIf your issue is matching the described conditions, please introduce your request to Envato. It will be redirected to us.
Thank you in advance.
Regards,
May 20, 2020 at 12:24 #12857 -
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