Incorrect installation of the plugins

This topic contains 9 replies, has 3 voices, and was last updated by  Olivier 4 months ago.

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #12734

    Lurchfrei
    Participant
    • 5 Posts
    @lurchfrei

    When uploading the Cera Theme to WordPress not all plugins are installed. We have already repeated the process several times and also deleted the content and reinstalled it again. Is there anything special you have to pay attention to or why the plugins are not installed?

    #12771

    Olivier
    Moderator
    • 1801 Posts
    @themosaurusrex
    Themosaurus Support

    Hi @lurchfrei,

    Thank you for reaching out! 🙂

    Usually, the setup wizard should make the demo import run smoothly, but issue can occur sometimes. Please give a quick look to the the following post, as we address the most installation common issues:

    Demo Import Troubleshooting – Common Issues and Resolutions

    This topic might also catch your attention as one of our user shared the server configuration with which he has been able to solve a similar issue:
    https://support.themosaurus.com/forums/topic/import-content-page-loading-forever/#post-12500

    These type of issues are usually caused by server misconfigurations. Please check the WordPress prerequisites here: https://wordpress.org/about/requirements/.

    For better performance (and better security) we obviously recommend the version 7.2 for PHP. Nevertheless, if this is not possible for you (server type, incompatibilities with plugins, etc.) we recommend at least version 5.6.X.

    We hope this will help.

    Best regards,

    #12798

    Lurchfrei
    Participant
    • 5 Posts
    @lurchfrei

    Good evening,
    I don’t think you fully understand the situation. The Theme installs without any problems. Unfortunately, the plugins do not. But after you try to install all the plugins, they simply don’t install. I would appreciate it if you would look over the whole situation. We would also send you the access data. Without the plugins, we cannot use the theme fully.

    Thanks a lot
    Lurchfrei

    #12821

    Jean-Pascal
    Moderator
    • 615 Posts
    @themopteryx
    Themosaurus Support

    Hi @lurchfrei,

    Thank you for reaching out to us!

    It’s best if we take a quick look at this…

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Thank you.

    #12822

    Lurchfrei
    Participant
    • 5 Posts
    @lurchfrei
    This reply has been marked as private.
    #12827

    Jean-Pascal
    Moderator
    • 615 Posts
    @themopteryx
    Themosaurus Support
    This reply has been marked as private.
    #12832

    Lurchfrei
    Participant
    • 5 Posts
    @lurchfrei
    This reply has been marked as private.
    #12833

    Lurchfrei
    Participant
    • 5 Posts
    @lurchfrei
    This reply has been marked as private.
    #13045

    Lurchfrei
    Participant
    • 5 Posts
    @lurchfrei
    This reply has been marked as private.
    #13116

    Olivier
    Moderator
    • 1801 Posts
    @themosaurusrex
    Themosaurus Support

    Hi @lurchfrei,

    Our theme offers a built-in setup wizard if you are looking for a ready-to-use demo to start their website.

    Simply navigate to “Appearance > Theme Setup” and launch the wizard to get the exact same and fully functional demo like the one that we advertise. Our setup wizard will dynamically activate the recommended plugins based on the selected demo as not every one requires the same plugins, import the demo content and programmatically do several extra steps for you.

    Unfortunately, we do not provide any installation service. If you need help with the setup of your website, we advise that you hire a freelancer.

    If you’re on a tight budget, we recommend you to require the services from Envato Studio freelancers (https://studio.envato.com/explore/websites-programming). This web platform gives you access to developers who have already experience with theme customizations, and for very competitive prices.

    Best regards,

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 10 posts - 1 through 10 (of 10 total)

The topic ‘Incorrect installation of the plugins’ is closed to new replies.