Find Answers and Get Support › Forums › Cera – Intranet & Community Theme › Compatible Plugins › Paid Memberships Pro › Login Loop
- This topic has 11 replies, 4 voices, and was last updated 2 years, 11 months ago by Jean-Pascal.
I am having an issue to where people who complete the registration process (Input all information, get email verification link, click it and are directed to login again) are unable to login. It’s almost as if they are stuck in a login loop. See screenshot of beta tester sharing their feedback.
This is also something i encounter when i try to login in incognito mode. I do have a 2FA plugin enabled, but even after disabling that plugin i still run into the same issue. I know this is a step before they become a PMP member, but i am posting in this thread to ensure i get some help in regards to what is happening. I have created a separate environment and plan on enabling plugins one by one to see if i can fix the issue.
Here’s a list of plugins i have installed. All are up to date, including my theme.
Atomic Blocks – Gutenberg Blocks Collection
bbP topic count
BP Better Messages
BP Birthday Greetings
BP Profile Search
Select BuddyPress Docs
BuddyPress Global Search
BuddyPress Notifications Widget
Easy Custom Sidebars
Grimlock for Author Avatars List
Grimlock for bbPress
Grimlock for BuddyPress
Grimlock for Elementor
Grimlock for Jetpack
Grimlock for Knowledge Base for Documents and FAQs
Grimlock for The Events Calendar
Grimlock for Yoast SEO
Jetpack by WordPress.com
Kirki Customizer Framework
The Ultimate WordPress Customizer Framework
Knowledge Base for Documents and FAQs
My Private Site
Paid Memberships Pro
Paid Memberships Pro – Add Name to Checkout Add On
Paid Memberships Pro – Address For Free Levels Add On
Paid Memberships Pro – Advanced Levels Page Shortcode Add On
Paid Memberships Pro – BuddyPress Add On
Paid Memberships Pro – Extra Expiration Warning Emails Add On
Paid Memberships Pro – Mailchimp Add On
Paid Memberships Pro – Register Helper Add On
Paid Memberships Pro – Shipping Add On
Paid Memberships Pro – Zapier Add On
PMPro Social Locker
rtMedia for WordPress, BuddyPress and bbPress
The Events Calendar
WordPress Popular Posts
WP Meta and Date Remover
Zapier for WordPressJune 5, 2020 at 23:52 #13694
Hello Cera Builders,
This is obviously a problem with your theme if you are having two people experiencing this issue. I am currently in beta testing when my users found this error, which is preventing a lot of my users from even getting past the login screen and completing my beta testing tasks. Needless to say this is a HUGE problem that needs to be addressed asap.
Please help us fix this issue.
AMJune 8, 2020 at 01:32 #13728
We are waiting for your admin credentials since we asked for them in another ticket (https://support.themosaurus.com/forums/topic/widget-area-covering-my-cpage-content/#post-13729).
We will look at both issues at the same time.
Note that as our theme doesn’t manage login and register features, this problem is probably due to an incompatibility between 2 plugins, a bug coming from a single plugin or redirections settings.
But it’s better if we take a look at it.
Thank you in advance.
Regards,June 8, 2020 at 09:22 #13731
I have fixed it. My advice is to check at your profile field manager if all your required fields are visible during the registration.
If it doesn’t fix your problem, i have found it on the web:
“one customer deleted the BuddyPress plugin and reinstalled and they told us that fixed the issue; two customers deleted their “register” pages and created new ones, and they told us that fixed the issue for them”
LaurentJune 8, 2020 at 10:44 #13740
I have sent over my admin credentials for you to review both issues. I hope you can make swift work of addressing these issues as users are unable to login successfully at this point and it is drastically disrupting my beta testing.
AMJune 8, 2020 at 16:04 #13793
I wanted to update this thread with a few things I found. After careful review, I noticed that sometimes i am in fact getting a login loop. However, sometimes I also see that it only appears to be a login loop. When i login and get directed back to ym registration page again, I can actually click on my side navigation and experience the pages as a registered user. Again, both situations are extremely troubling, but i just wanted to give you more insight into what i found so you can try it yourself on your end.
AMJune 8, 2020 at 16:36 #13796
One final thing i want your team to review is i am also unable to reset my password. After trying to reset it, it just drops me back into my registration page, like when you get the login loop.
AMJune 8, 2020 at 17:27 #13798
Thank you for bringing this to our attention. We will investigate further to find from where this issue is coming from.
We will be back to you ASAP.
Thank you for your patience.
Regards,June 8, 2020 at 18:17 #13802
Thank you. I appreciate your team working on this and would greatly appreciate a response within the day so i can get back to business regarding my site.
AMJune 8, 2020 at 18:40 #13803
Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation.
However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.
Rest assured that we will still do our best to handle your requests as soon as possible!
Thank you for understanding.
Stay safe and healthy! ?June 9, 2020 at 09:43 #13818
I think I figured out where the problem’s coming from. This “loop” was probably caused by a misconfiguration of the Paid Memberships Pro plugin.
Actually, in the settings of this plugin the login page was configured to redirect all login urls to the “register” page (BuddyPress default register page). We think that it’s better to leave the default login page of WordPress (or to use a dedicated page only for login feature).
Due to this misconfiguration, all redirections to the login page were actually redirected to the register page.
I took the liberty of choose the default WordPress login as your login page.
I hope that helped!
Cheers,June 9, 2020 at 10:19 #13824
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
The Themosaurus team.
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