Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

In regards to the COVID-19 situation

Your support team is currently doing their best to offer the best support possible despite the current COVID-19 situation. However during these exceptional circumstances, please note that you should expect a response time of 2-3 business days, until further notice.Rest assured that we will still do our best to handle your requests as soon as possible! Everyone stay safe and healthy! 😷

Members directory does not work (empty)

This topic is resolved
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • knowmates
    Participant
    • 19 Topics
    • 24 Posts
    @knowmates

    Hi there,

    we use the Cera theme and installed all components. Now we are customizing everything to match our clients intentions. We use a members directory but when users register they are not ‘added’ to the members directory. Furthermore the members directory page is empty (see attachment).

    We deactivated the following plugins:
    – Author Avatars List/Block
    – Jetpack
    – Loco Translate
    – Member Swipe for BuddyPress
    – Paid Memberships Pro
    – Paid Memberships Pro – BuddyPress Add On

    What is the reason for that and how can we get the look as on the demo page (https://intranet.cera-theme.com/members/)?

    Best regards

    knowmates
    Participant
    • 19 Topics
    • 24 Posts
    @knowmates

    Hi there,

    I just noticed that the members directory does show up in the Customizer as it should.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4640 Posts
    @themodactyl

    Hi @knowmates,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    If you have created some users manually, the reason why you can’t see them is because BuddyPress will only show members considered as “active members” on the site. Even if you manually activated the users, you need to log in with each user account at least once so that BuddyPress considers them as active members.

    To make it easier for you, you can install the “User switching” plugin (https://wordpress.org/plugins/user-switching/). This plugin will allow you to browse your members list, then click on “Switch to” on the user of your choice. After switching, a link will appear at the bottom of your site to switch back to your admin user. You can then repeat the process for all your users and they should appear in your members page.

    If you have Paid Membership Pro plugin activated, this issue could also come from its misconfiguration (and its BuddyPress add-on’s). You did the right thing by deactivating it to make sure this issue was not related to this plugin. After activating the users, you might follow this post explaining how Paid Membership Pro and its BuddyPress add-on work in case that the members are still not displayed:
    https://www.paidmembershipspro.com/add-ons/buddypress-integration/

    We’re waiting for your feedback.

    Regards,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 3 posts - 1 through 3 (of 3 total)

The topic ‘Members directory does not work (empty)’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.