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My page builder is not working

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • karissa
    Participant
    • 1 Topics
    • 4 Posts
    @karissa3

    I have installed the theme and import data, when I want to edit any of the pages there is not a single option of the page builder instead it shows simple page builder code and not a single option from where I can enable the page builder. I have checked the theme documentation as well but there is nothing to reveals like how can I enable the page builder.

    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 136 Posts
    @roboraptor

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl

    Hi Karissa,

    Thank you for buying our theme. We hope it will meet all your expectations! 🙂

    Please be aware that our demo have been build with Gutenberg editor. It is the default editor for WordPress and is recommended for many reasons, including its ease of use, speed and lightness. To know more about how to use Gutenberg, I think this article from WP Beginner might help you: How to Use the WordPress Block Editor.

    In your case, it seems you’re using the classic editor. My best guess is that you installed the classic editor plugin. Could you deactivate this plugin please? Then, you should be able to edit your page with Gutenberg editor. 🙂

    Best,

    karissa
    Participant
    • 1 Topics
    • 4 Posts
    @karissa3

    I am facing this issue with testimonials not showing. Please guide me.

    karissa
    Participant
    • 1 Topics
    • 4 Posts
    @karissa3

    One more thing your theme is much confusing I am really disappointed with your theme elements I am unable to find the icons pack that uses in the heading I had read theme documentation which is also a confusing one. in the second image, you will find the icon pack that operates in the theme but are unable to find those icons there.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl

    Hi Karissa,

    We’re sorry to read you’re facing some issue using our theme. We’re surprised to read you’re confused by the use of our theme as our demo is build with Gutenberg, the default editor for WordPress for severals years. Anyway, be sure we’ll do our best to help you!

    Thank you for bring these new issues to our attention. We’re glad to answer any question related with the setup of our theme. However, it is very difficult for us to provide the best support possible and to keep track of issues and their resolution if so many questions are asked in the same topic.
    Moreover, it’s easier for us to share the resolution for a single issue with other members of our community facing the same problem.

    So, could you split your questions into different topics, please? One question = one topic.
    By doing this, you will be making a great contribution to this forum, and we thank you very much for that!

    Thank you.

    karissa
    Participant
    • 1 Topics
    • 4 Posts
    @karissa3

    I think I had asked one thing on this topic. Nevermind…..
    Please guide me my testimonials are not working.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 4836 Posts
    @themodactyl

    Hi karissa, 🙂

    This topic was originally related to the use of Gutenberg. Then you asked a question about the testimonials, then another with the icons. Asking three question in the same topic make our support job harder. This is why we ask our community to comply to very simple rules, like splitting long and convoluted questions into short straight-to-the-point questions, like sharing highlighted screenshots as much as possible or like posting one topic per request or subject.

    Anyway, I will answer you here:

    1. Testimonials: Please note that testimonials are managed by JetPack. Can you please make sure that JetPack is activated and that Testimonials feature is enabled? Then, when adding new testimonials, they should be displayed instead of this shortcode.
    2. Icons: To display an icon, you have to use a html tag. Here is an example: <i class="stego-icon stego-menu"></i>. You simply have to replace the name of the icon in the class attribute. Here are some exemples:
      <i class="stego-icon stego-food-truck"></i>
      <i class="stego-icon stego-french-fries"></i>
      <i class="stego-icon stego-menu"></i>

    To know more about the icons, don’t hesitate to read this article from our documentation: What icons can I use for my menu and on the whole site.

    If you have further questions or requests, feel free to create other forum topics.

    Thank you.

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