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Password reset link not working since my last update
When you click lost password link, wordpress emails a password reset link. After clicking on link, all you see on the page is “Log In”
https://example.com/login/?login=invalidkey
Can you help please?
This reply has been marked as private.
Hi Yaiko,
Unfortunately, we can’t reproduce this issue. Please find the attached screenshot. My best guess is that your issue might probably be related to the cache.
Can you please make sure that you have the latest theme version and that all recommended plugins are up-to-date?
Finally, I suggest you to clear all activated caching system as well as your browser cache before investigating any further. If you want to read more on what browser cache is and how to clear it, here is an article that might help you: How to Clear Internet Cache in Every Major Browser.
We’re waiting for your feedback.
Thank you.
This reply has been marked as private.
Hi Yaiko,
Thank you for your video, I realise I misunderstood. I understand now that the link send by emails to reset the password doesn’t work.
A user was facing a related issue. To find out how he solve this, please read the following topic:
Memers are Unable to reset password via forgot password on login
In this topic, this issue bas caused by a custom snippet. To make sure this issue is not related to a third party plugin, could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?
Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.
We’re waiting for your feedback.
Thank you.
P.S.: As you requested, we will keep screenshots and sensitive datas private to keep them safe from other users.
Hi there,
This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!
Best regards,
The Themosaurus team.
The topic ‘Password reset link not working’ is closed to new replies.
