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Problem on the Groups Section on the Homepage

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • Michael
    Participant
    • 4 Topics
    • 22 Posts

    Hi guys,

    I have a little problem on Homepage with the Groups section and I would really appreciate your support.

    The names of the groups and the number of members who joined them, are not displaying. Moreover, in Inspect Element it seems that these metas exist, but they are not visible, and the entire section seems to be aligned to the right.
    See these screenshots, please:

    my site -> https://prnt.sc/11jplwh
    your demo -> https://prnt.sc/11jpmy3

    And this is the display on the mobile: https://prnt.sc/11jpur0
    It should have been centered, like in the demo.

    Please advise.
     
    Thank you!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2208 Posts

    Hi Michael,

    My best guess is that your issue might probably caused by some conflicting third party plugin or some extra code snippet as we don’t encounter this issue with our demos.

    First of all, could you deactivate all plugins that have not been installed with your theme during its setup and all existing custom PHP code snippets please? And then, could you confirm me that the issue is still persisting please?

    Please also make sure that you have the latest theme version and that all recommended plugins are up-to-date. Finally, you could also consider clearing all activated caching system as well as your browser cache before investigating any further.

    We’re waiting for your feedback. 🙂

    Thank you.

    Michael
    Participant
    • 4 Topics
    • 22 Posts

    Hi Manathan,

    Thank you for your support. I really appreciate it.

    I did all you advised me, but unfortunately, it didn’t work. All other elements on the homepage and other pages are displaying properly, but only this section doesn’t.
    Moreover, if I try to select another type of Layout for Groups display, everything is fine and works correctly.
    See these screenshots, please:
    https://prnt.sc/11p59zx
    https://prnt.sc/11p5dfg

    Please advise.

    (P.S.: In my previous topic, I moved my second question to another forum – Popular Features -> Members Directory -, as you asked me, but it probably went into spam again, because I’ve been waiting for an answer for a few days. 🙂 If you can, please check. The title of the topic is “Top Bar Filter Issues” or so. I would really appreciate your support.)

    Thank you!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2208 Posts

    Hi Michael,

    Thank you for your feedback.

    It’s best if we take a quick look at this…

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Concerning your Bar Filter Issue issue, you were right. We’re sorry for this trouble. Thank you for telling us. 🙂

    Cheers,.

    Michael
    Participant
    • 4 Topics
    • 22 Posts
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2208 Posts

    Hi Michael,

    Thank you for granting us access to your WP Admin.

    We will investigate further to find from where this issue is coming from.

    We will be back to you ASAP.

    Thank you for your patience.

    Regards,

    Michael
    Participant
    • 4 Topics
    • 22 Posts

    Hi Manathan,

    Thank you for your support!
    I’m waiting for your feedback.

    Michael
    Participant
    • 4 Topics
    • 22 Posts

    Hi guys,

    I am still waiting for your answer in this regard.
    Since you told me that you will enter my site, I have stopped working to avoid generating conflicts and I really have to resume it.

    I really appreciate your support.

    Thanks!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2208 Posts

    Hi Michael,

    Thank you for your precious feedback. There is definitely an issue in our theme which will be fixed in the next update.

    We wont log in your website anymore. 🙂

    We’ll be back to you as soon as the update is available.

    Thank you for your patience.

    Best,

    Michael
    Participant
    • 4 Topics
    • 22 Posts

    Hi Manathan,

    Thank you for your reply.
    Good to know. Waiting for your new theme update.

    Thanks again!

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2208 Posts

    Hi Michael,

    As you notice, the third layout of this section has a different style. In the next update, the image used to illustrate the layout will be change. This way, our customers have the possibility to display their groups differently.

    However, as you want to display your groups as the second layout, but using more columns, we decided to create you a snippet to help you get what you’re trying to achieve. 🙂

    Please be aware we usually share snippet only to solve issues with our theme. This snippet has been made generously. Any further request for CSS snippets will have to be part of a defect that needs to be fixed urgently. No snippets will be shared otherwise. If you want to go further with the customization of your website, we advise that you require customization work.

    To change this, we suggest you to select the second layout and simply add the following code snippet to your website:

    /**
    * Organise the groups in 6 columns
    */
    div.grimlock-buddypress-groups-section.grimlock-buddypress-groups-section-2-2-2-2-2-2-cols-classic .section__content--3-3-3-3-cols-classic ul#groups-list > li  {
    	max-width: calc(16.6666666667% - 30px);
    	flex: 0 0 calc(16.6666666667% - 30px);
    }

    Please find the attached screenshots.

    To add this code snippet to your site, we recommend that you paste it to the Custom CSS panel of your WordPress Customizer. Just go to your dashboard and navigate to “Appearance > Customize > Additional CSS”.
    Pasting your code snippet there should do the trick for you.

    Regards,

    Michael
    Participant
    • 4 Topics
    • 22 Posts

    Hi Manathan,

    Sorry for my late reply. I didn’t see your message, even if I have checked for several times.
    Thank you so much for getting back to me with your advice! I really appreciate it!

    I did as you told me, but the snippet didn’t work for me. :/
    I’m not sure why…

    Apart from that, I tried to figure it out Inspecting Elements of your Community demo in parallel with my site. I followed the css classes and discovered that one of those on your site was missing on my site. 🙂

    I’m not very good at such technical things, but maybe my “discovery” can help. 🙂
    There is this css on your demo of the Groups section on the Homepage:

    .widget ul {
         padding-left: 0;
         list-style: none;
    }

    On my site it was:

    .elementor-widget ul.item-list {
         padding-left: 0;
         list-style: none;
    }

    , but it was cut, as not being active.
    Then, I copied this code and placed it in “Appearance> Customize> Additional CSS”.

    This solved my problem, and now the third Layout of Groups are displaying properly on the mobile.
    Please advise if this solution is recommended.

    P.S.: For two days since you replied to me, I couldn’t see your input, even if I checked on my topics. Probably, is worted you to create an email alert for your customers and use it every time when you send a reply. 🙂

    Regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2208 Posts

    Hi Michael,

    You did the right thing. I’m glad to read you’ve been able to solve this! I didn’t know you used Elementor as your primary page builder. This is the reason your selectors are a little bit different.

    Concerning your mails, you should receive the notification by email. Can you please make sure you didn’t receive this notification in the spam ?

    Best,

    Michael
    Participant
    • 4 Topics
    • 22 Posts

    Hi Manathan,

    Thank you for the confirmation!
    If this will help others, I forgot to add the rest of the missing codes discovered (for the properly display of item-title and item-meta):

    ul.item-list:not(.activity-list):not([class*="yz-"]) > li {
        flex-wrap: nowrap;
    }
    ul.item-list:not(.activity-list):not([class*="yz-"]) > li > div:first-of-type {
        display: flex;
        margin-right: 0rem;
    }

    Thank you again!

    P.S.: Regarding the emails alert, I checked all Inbox, Spam, Social and Promotions, but nothing there…
    Anyway, I’m happy we can keep in touch on this way! 🙂

    Reagrds,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2208 Posts

    Thank you to share your snippet with us Michael. 🙂

    We thank you for the great contribution you’re making to this forum. #SharingIsCaring

    As for the notification emails, I’m afraid we haven’t received any complaints recently. However, we will investigate. Please be sure that if this issue comes from our side, we will do our best to solve it as soon as possible.

    Best,

Viewing 15 posts - 1 through 15 (of 15 total)

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