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Problem with changing the profile picture

Find Answers and Get Support Forums Cera – Intranet & Community Theme Theme Customizer Problem with changing the profile picture

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Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • FELIX
    Participant
    • 4 Topics
    • 11 Posts
    @aidl

    Hello,
    We are currently having a problem with changing users’ profile photos, when we edit a single profile all the profile photos change and copy the edited profile, which is problematic in our case where we want to make sure that users change their own profile picture. a second concern comes from the fact that users cannot modify their profile picture by themselves, they can select and send the profile picture but it will not update

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3166 Posts
    @themodactyl

    Hi Felix,

    Could you provide us with screenshots of your website please? Please don’t hesitate to comment or highlight your screenshots to help us better understand your issue.

    Concerning your second issue, we’ve recently addressed a very similar issue in another topic. To find out how you can resolve it, please click on the following link:

    how to change profile photos once the profile is created ?

    If you have further questions or requests, feel free to create other forum topics.

    We remain available for all matters related with our theme!

    Cheers,

    FELIX
    Participant
    • 4 Topics
    • 11 Posts
    @aidl
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3166 Posts
    @themodactyl

    Hi Felix,

    I’m not sure to understand correctly. Can you confirm me that when you’re changing a profile picture by a specific image (like the men image you send), this image is used for all the profile registered on your website? In conclusion, all the profiles have the men as a profile image. Am I right?

    In that case, it’s best if we take a quick look at this…

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    FELIX
    Participant
    • 4 Topics
    • 11 Posts
    @aidl
    This reply has been marked as private.
    FELIX
    Participant
    • 4 Topics
    • 11 Posts
    @aidl

    You can deactivate the plugins we will take care of restoring the site.

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 3166 Posts
    @themodactyl

    Thank you for granting us access to your WP Admin. We will investigate further to find from where this issue is coming from.

    Could you share the URL to your website with us please? You can post it in your next reply and mark it as private to keep this between us.

    Thank you.

    FELIX
    Participant
    • 4 Topics
    • 11 Posts
    @aidl
    This reply has been marked as private.
    Olivier
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 2011 Posts
    @themosaurusrex

    Hi FELIX,

    Unfortunately, we cannot help you further with this issue. We’ve deactivated all plugins except for BuddyPress and activated the default WP theme during our tests, and we’re still not able to properly edit the member profile picture. (Please see attached.)

    The bottom line is that is not related with our product and we have no clue how to solve this. If it is not related with the software, it is very likely to be caused by a server misconfiguration. Unfortunately, the installation, setting or debugging of third party plugins and hosting server misconfigurations isn’t part of the support we will provide for our theme.

    To go further, we invite you to ask for more help from your server hosting support because we believe that they’ll be better informed and more suited to help you. Maybe they could double check if all required PHP libraries are properly set, especially those related with image generation.

    We remain available for all support requests related with the use of your theme.

    Best,

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 9 posts - 1 through 9 (of 9 total)

The topic ‘Problem with changing the profile picture’ is closed to new replies.

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