Support only during business hours : Monday to friday, from 8:30 am – 5:30 pm CEST

Due to the decrease in our staff due to vacations, our response time may be longer.

Be sure we're doing our best to manage your topic as soon as possible.

Problems with block

This topic is resolved
Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • Miguel
    Participant
    • 9 Topics
    • 33 Posts
    @aashaf

    I opend already a ticket and you told me to check hre => https://support.themosaurus.com/forums/topic/blocks-do-not-load-while-editing/

    I have already PH 7.4 but still I cannt edit. I want to change the picture on the landing page.

    I can give you also my access to wordpress, if you need it.

    Thank you!

    Roboraptor
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 366 Posts
    @roboraptor

    Hi there,

    Thanks for getting in touch!

    We provide support only during Belgian business hours (Monday to Friday, from 8:30 am – 5:30 pm CEST), and our current response time can be up to 1 business day. We’ve received your request and we’ll get you an answer ASAP.

    We really thank you for your patience!

    In the meantime, feel free to check out our documentation resources for more help:

    FAQ & Support Documentation

    Kind regards,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6430 Posts
    @themodactyl

    Hi Miguel, 🙂

    Thank you for your feedback.

    I’m sorry to read this issue is still not solved. Unfortunately, as my colleague Jason told you, this issue isn’t related with the use of our theme or plugins, but rather an issue with the server not being able to read certain files for some reason.

    It seems the issue was that when PHP calls a “require()” or “include()” instruction (which are basic instructions telling the server to read a file) the server randomly fails reading the required files. From our side, I’m afraid we can’t find out more.

    In conclusion, this issue is very likely to be caused by a server misconfiguration. Please be aware that the installation, setting or debugging of third party plugins and hosting server misconfigurations isn’t part of the support we will provide for our theme. Can you confirm me you asked for more help to your hosting provider? We believe that they’ll be better informed and more suited to help you.

    We remain available for all support requests related with the use of your theme.

    Best,

    Miguel
    Participant
    • 9 Topics
    • 33 Posts
    @aashaf

    Okay, thank you. I am checking with my server support.

    I was trying in the meantime to install the landingpage demo for gwangi community over elementor.
    Following this: https://doc.themosaurus.com/install-the-elementor-demo-version-manually/?theme=gwangi

    But when I try to upload the kit I got his error message:

    “There is an error with the manifest file. Try importing again with a new kit file.”

    Can you help me out?

    Miguel
    Participant
    • 9 Topics
    • 33 Posts
    @aashaf

    OKay.. found the problem was importing the wrong… I did this now – but I still cant find my templates
    In templates.jpg I am trying to upload it but Cant find one..

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6430 Posts
    @themodactyl

    Hi Miguel,

    I think that’s because you’re using the new Import/Export functionality explained in the Available Kits part of the article. However, you’re not importing a kit, you’re importing the templates.

    Can you confirm me you followed the steps in the Replacing the Pages part? Go to Dashboard > Templates > Saved Templates and click on Import Templates to select the file you will download.

    We’re waiting for your feedback.

    Best,

    Miguel
    Participant
    • 9 Topics
    • 33 Posts
    @aashaf

    Yes, I think I am doing the right steps.

    Still is not working. When I am going to elementor it is showing me, “no template”

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6430 Posts
    @themodactyl

    Hi Miguel,

    Thank you for your feedback.

    It’s best if we take a quick look at this…

    Could you create a new website user for us please? If possible with administrator capabilities so we can make a quick check of your settings.
    You can post the user name and password in your next reply and mark it as private to keep this between us.

    Also, are we free to deactivate plugins for our tests? In this case, I invite you to make a backup before we investigate your website further in order to make sure you don’t loose any data if something goes wrong.

    Thank you.

    Miguel
    Participant
    • 9 Topics
    • 33 Posts
    @aashaf
    This reply has been marked as private.
    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6430 Posts
    @themodactyl

    Hi Miguel,

    I followed the instructions explained in the documentation: I go to Dashboard > Templates > Saved Templates and click on Import Templates to select the file I download in the article.

    It seems all is working fine. Can you please check that the templates are well imported?

    Best,

    Miguel
    Participant
    • 9 Topics
    • 33 Posts
    @aashaf

    The problem is, when I want to do this step:

    “Click on the Templates icon. Then, in My Templates, you’ll find all the imported templates. select the related one and import this template into the page you’re editing.”

    Then I cannt find any template. Can you perhaps check and upload the page?

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6430 Posts
    @themodactyl

    Hi Miguel,

    My best guess is that you restored a backup of your website made before I imported the Elementor templates for you.

    I had to import, again, the templates, by following the steps in the article. All is working fine on my side. Can you please check again?

    Best,

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6430 Posts
    @themodactyl
    This reply has been marked as private.
    Miguel
    Participant
    • 9 Topics
    • 33 Posts
    @aashaf

    Thank you very much its working.

    One more thing, if it is okay to post it here. When I am going to my profile (or anyone is going to his profile) .. then I got a error message (critical error) + the design is completly damaged.

    Can you please check

    Manathan
    Keymaster
    Themosaurus Support
    • 0 Topics
    • 6430 Posts
    @themodactyl

    Thank you for bring this new issue to our attention Miguel. We’re glad to answer any question related with the setup of our theme.

    However, it is very difficult for us to provide the best support possible and to keep track of issues and their resolution if so many questions are asked in the same topic.
    Moreover, it’s easier for us to share the resolution for a single issue with other members of our community facing the same problem.

    So, could you move your second question into a different topic, please? One question = one topic.
    By doing this, you will be making a great contribution to this forum, and we thank you very much for that!

    Thank you.

Roboraptor 🦖
Themosaurus Topic Closer

Hi there,

This topic has been inactive for a while now so we will be closing it to keep the forum tidy. Don't hesitate to create a new topic if you still need help and we'll be glad to help you!

Best regards,
The Themosaurus team.

Viewing 15 posts - 1 through 15 (of 15 total)

The topic ‘Problems with block’ is closed to new replies.

Troubleshooting Demo Imports

You're trying to setup your theme but you're experiencing errors when importing the demo content? Or you've just followed the setup guide but your website doesn't look exactly like our demo? These are common issues for which you can find easy and quick fixes.

Happy With our Support So Far?

Feel free to review our theme on Themeforest! It helps us making our products more known to new potential customers, which allow us more time to improve the quality and develop new features. #SharingIsCaring ❤️

Discover MatchPress

Skip • Like • Super-Like

Add powerful matching features like Member likes, skips, super likes, conditional private messaging and much more.

Setup Your Cera or Gwangi powered Community Website and Turn it into an iOS and Android App

15% discount for Cera users

To unleash the full power of your Cera or Gwangi theme, we have partnered with the Zipline team. Your community website can now be fully setup and turned into your very own custom app for iOS and Android.

Whether you've newly acquired the theme or already got your site up and running, Zipline got you covered. And we got you an incredible discount.

Holiday, Weather & Festive effects
to pimp your WordPress Site